Calendar Management, Communication Skills, Customer Support/Service, Detail Oriented, Multitasking, Online Chat, Organizational Skills, Pest Control, Pricing, Team Player, Writing Skills
Customer Service Representative
Join Lloyd Pest Control, a trusted company serving our community for over 90 years. We're looking for a friendly and dependable Customer Service Representative to support customers primarily through email, live chat, and online systems.
This is a digital-first role, meaning most of your day will be spent communicating through written channels, with only occasional phone calls when needed.
This position is a great fit for someone who enjoys working on a computer, staying organized, and helping people in a professional online environment. It's ideal for both entry-level applicants and experienced candidates looking for a stable opportunity with a supportive team.
What you'll do:
- Respond to customers through email and live chat as the main form of communication
- Schedule appointments using online systems
- Provide service information and pricing digitally
- Route inquiries to the appropriate team members
- Communicate with technicians and office staff through internal systems
- Occasionally assist with phone calls when needed
Why this role is great:
- Primarily digital communication with minimal phone time
- Stable company with long-term opportunity
- Supportive training and team environment
- Opportunity to build valuable computer and communication skills
- Positive workplace culture focused on teamwork and professionalism
What we're looking for:
- Comfortable working on a computer most of the day
- Strong written communication skills
- Organized, dependable, and detail-oriented
- Positive attitude and willingness to learn
- Ability to multitask across multiple systems
Requirements: High school diploma or GED Basic computer skills including typing, email, and online systems
If you enjoy helping people and prefer a more digital, less phone-heavy role, we encourage you to apply.