Electronic Health Record Analyst I/II- Resolute Professional Billing/Hospital Billing (O&P)

San Mateo County Health is seeking a well-qualified individual for the position of Electronic Health Record Analyst I/II- Resolute Professional Billing/Hospital Billing. This position will support Epic Resolute Professional Billing/Hospital Billing which will prefer a current Epic certification in Resolute Professional Billing, Resolute Hospital Billing, or Claims.
 
There are currently two regular vacancies in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.
  
Primary responsibilities will include:  

Epic Professional Billing/Hospital Billing Implementation:

• Lead or participate in all phases of the Epic Professional Billing/Hospital Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
• Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
• Configure and customize Epic Professional Billing/Hospital Billing application to meet specific business requirements while adhering to best practices and industry standards.
• Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.

System Optimization and Maintenance:

• Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.
• Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies.
• Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.
• Troubleshoot and resolve complex technical issues related to Epic Professional Billing/Hospital Billing application, working closely with technical teams as needed.
• Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.
• Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.
• Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.

User Support and Training:

• Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.
• Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies.
• Serve as a subject matter expert and primary point of contact for all Epic Professional Billing/Hospital Billing-related inquiries and escalations.

Documentation and Reporting:

• Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements.
• Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management.

Ideal candidate will possess:

• Bachelor's degree, Information Systems, or related field preferred.
• Epic certification in Resolute Professional Billing (PB) or Hospital Billing (HB), additional certifications preferred (i.e. Claims, Benefits Engine).  If certification is needed, candidate will meet certifications requirements within 3 months of completion of training
• For EHR I, prior experience with other healthcare IT applications is preferred but not required (i.e. Cerner, MEDITECH, Allscripts,etc)
• Minimum of 3 years of experience implementing, optimizing, and/ or supporting Epic Professional Billing/Hospital Billing application in a healthcare environment.
• Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies.
• Proficiency in Epic system configuration, customization, and integration techniques.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.