Communication Skills, Customer Support/Service, Documentation, Electronic Medical Records, Establish Priorities, Healthcare, Help Desk, Leadership, Management of Information Systems/Technology (MIS), Medical Record System, Microsoft Excel, Microsoft Product Family, Onboarding, Operations Planning, Organizational Skills, Problem Solving Skills, Project Development, Project/Program Management, Status Reports, Support Documentation, System Operations, Telephone Skills, Testing, Time Management, Vendor/Supplier Relations
Benefits:
- Health
- Dental
- Vision
- 401(K)
- 401(K) matching
- Life and Disability
- Paid Time Off
- Holidays
Essential Functions:
- Actively participate in routine meetings with department heads and/or super-users to identify, document, and prioritize their needs.
- Perform follow up with departments to maintain a casual interface with the individuals and to focus on relationship building with the department.
- Act as support and point of contact and support for EMR end users.
- Support the go-live process and onboarding of new departments/offices and providers.
- Provide support in the assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
- Maintain a strong and positive relationship with all application vendors.
- Work with end users to complete projects as assigned.
- Provides support for the project direction and management to a team of resources in order to accomplish common goals defined by the project scope and objectives.
- Provides input in the development of project management protocols, procedures, and guidelines.
- Provides support for the implementation services including, but not limited to: project management, rollout support, system selection, and operational planning.
- Respond to support calls within designated times according to priority, and provide regular updates until resolution.
- Provide and communicate clear documentation for support, status, and issues resolutions.
- Remain current on Electronic Health Record releases/updates.
- Completes project status reports and is responsible for escalating issues and resource needs to IT management.
- Serves as a resource for other staff members.
- In conjunction with and at the direction of the Electronic Health Records Specialist handles multi-project interactions, investigates/resolves interfaces, assessments, and related decisions while considering project priorities based on resources and funds.
- Perform testing on new builds and applications during implementation and maintenance phases.
- Create and build templates, departments and providers within the system.
Skills/Abilities:
- Demonstrates knowledge of the business, clinicals and communicator content of systems.
- Must demonstrate the ability to lead projects from inception to completion with management supervision.
- Must be competent in Microsoft and Excel software applications.
- Excellent communication, organizational, time management, and customer service skills.
- Excellent phone etiquette.
Mental/Physical Requirements:
- Combination of standing, sitting, bending, and reaching.
- May work at computer monitors for prolonged periods with eye strain and muscle pain.
- Periods of stress from workload.
Qualifications: Education:
High School Diploma or equivalent.
Minimum of two years similar experience in a healthcare or business environment.
License and Requirements:
None
H
Healthstar Physicians, P.C.