Electronic Monitoring Agent (SSI)

POSITION IS ON-SITE

BONUS OPPORTUNITIES

Job Summary:

Our Electronic Monitoring Agents are responsible for providing accurate, timely, and ethical monitoring of individuals, fostering program compliance while contributing to the overall success of the Scram Services Division initiatives.

Duties/Responsibilities:

• Conducting client intakes, screenings and assessments.
• Managing all new referrals, including scheduling and conducting enrollments and equipment installations.
• Managing all program terminations and suspensions.
• Manage daily alerts for all monitoring technologies.
• Continuous monitoring and surveillance with timely and accurate reporting to the monitoring authorities.
• Client financial management including payment plans, payment processing, and collections
• Inventory and supply management
• Team communication and collaboration
• Technical troubleshooting and maintenance
• Travel under 15% required

Skills/Abilities:

• Technical Proficiency in electronic monitoring systems and GPS technology.
• Attention to Detail and Analytical Skills for accurate data interpretation.
• Strong Communication Skills for effective collaboration.
• Reliability and Integrity in handling sensitive information.
• Empathy and Cultural Sensitivity in interactions.
• Patience and Resilience in handling challenging situations.

Education and Experience:

• Bachelor's degree preferred
• Knowledge of Criminal Justice preferred
• Bilingual- Spanish verbal and written communication preferred
• Customer Service

Physical Requirements (With or without reasonable accommodation):

• Sitting: Over 70%
• Standing: 41% to 70%
• Walking: 41% to 70%
• Kneel: 41% to 70%
• Lift/Carry: Under 15 % and 5-25 lbs
• Fine Motor Movements: 41% to 70%
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.