Electronic Product Support Technician

Job Title:

Electronic Product Support Technician

Job Description

The Electronic Product Support Technician helps customers with light technical support and performs basic calibration and assembly of electronic products. This role focuses on simple electromechanical troubleshooting, clear communication, and delivering a positive customer experience in a collaborative, upbeat environment.

Responsibilities

• Customer Support - Assist customers by phone and email, answering questions and walking them through basic troubleshooting.
• Daily Call Handling - Manage 10-15 calls per day, asking clarifying questions and guiding customers step‑by‑step.
• Electromechanical Troubleshooting - Help customers understand simple mechanical or electrical issues and how to resolve them.
• Mechanical Assembly - Perform basic assembly tasks for motorized TV lifts and related components.
• Basic Electrical Work - Identify and resolve simple electrical issues.
• Hand Tool Use - Safely use common hand tools for light repairs and assembly.
• Product Calibration - Support calibration activities to ensure product quality.
• Team Collaboration - Work closely with teammates to solve issues and improve processes.
• Customer Documentation - Record troubleshooting steps and interactions clearly.
• Positive Culture Support - Contribute to a respectful, upbeat, team‑oriented environment.

Essential Skills

• Mechanical Troubleshooting - 6+ months of experience from school, hobbies, or past roles.
• Technical Support Experience - 6+ months supporting customers by phone/email (internet install, cell phone support, etc.).
• Basic Electrical Knowledge - Ability to perform simple electrical checks and troubleshooting.
• Clear Communication - Ability to explain electromechanical issues in simple terms.
• Customer Service - Patient, respectful, solution‑focused approach.
• Hand Tool Proficiency - Comfortable with basic tools for assembly and repair.
• Technical Aptitude - Interest in learning motorized TV lift systems.
• Written_and_Verbal_Skills - Communicate effectively with customers and teammates.

Additional Skills & Qualifications

• Bilingual_English_Spanish - Strongly preferred for customer support.
• Relevant Tech Roles - Experience in internet installation, cell phone tech support, etc.
• Team Mindset - Works well with others, humble and respectful.
• Interest in Technology - Enthusiasm for home tech and electromechanical products.
• Career Growth Motivation - Desire to grow into higher‑level product support roles.

Work Environment

This position is on‑site near the Deer Valley Air Park in a small, innovative company specializing in motorized TV lifts. The culture is collaborative, positive, and growth‑oriented, with a clear path into advanced support roles (levels 1-3) and eligibility for yearly performance bonuses.

The schedule is Monday-Friday, 7:00 a.m.-4:00 p.m., with a casual dress code (clean jeans and a polo). The office includes amenities like a coffee bar and follows a work‑hard, play‑hard mindset.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $22.60 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 26, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.