Electronic Referral Specialist – Home Health & Hospice

Join Synergy’s dynamic referral operations team as anElectronic Referral Specialist!

We are seeking a detail drivenand highly organized professional to serve as the critical first point of contact for all electronically received referrals. In this fast pacedand rewarding role, you will ensure that every referral enteringoureportalsis accurately reviewed, accepted, and routed to theappropriate homehealth or hospice operation.

About the Role

The Electronic Referral Specialistis responsible formonitoring, managing, and processing all incoming referrals received through our electronic referral portals. This role is essential in ensuring referrals are promptly accepted, accurately triaged, and efficiently directed to the correct agency location.

Key Responsibilities

• Electronic Referral Monitoring:Continuouslymonitordesignated electronic referral portals (such asCarePort, Mosai/Forcura, hospitalereferralsystems, and other integrated platforms) to ensure all incoming referrals areidentifiedin real time.

• Referral Review & Acceptance:Evaluate each referral to confirm it isappropriate forhome health or hospice services, ensuring service type, location, and payer alignment are correct before acceptance.

• Referral Routing:Accurately route accepted referrals to the correct home health or hospice operation based on service area, payer requirements, and organizational structure.

• Data Verification:Reviewsubmittedreferral documents for completeness, verifying that key demographic, clinical, and service details are present before handing off to the intake or eligibility teams.

• Portal Communication:Respond promptly within the portal to acknowledge receipt, request missing information, or decline inappropriate referrals per established guidelines.

• Collaboration:Communicate effectively with internal intake, eligibility, and authorization teams to ensure a seamless handoff and prevent workflow delays.

• Tracking & Accountability:Maintainan organized queue of all referral activity, documenting timestamps, acceptance status, and routing paths to support compliance and reporting.

• Compliance:Ensure all referral acceptance processes meet regulatory, contractual, andpayerspecificrequirements.

Qualifications

Required:

• Minimum of 1 year of healthcare office, patient access, scheduling, intake, or referral management experience; Home Health or Hospiceexperience stronglypreferred.

• Experience working in or ability to quickly learn electronic referral platforms (CarePort,Forcura/Mosai, hospital EHR referral feeds, etc.).

• Demonstrated ability to navigate EMR systems; familiarity with Homecare Homebase (HCHB) is a major plus.

• Basic knowledge of Medicare, Medicaid, and commercial insurance terminology.

• Understanding ofhome health and hospice service types, referral sources, and documentation expectations.

Skills and Competencies

• Exceptional attention to detail and accuracy, especially inhighvolumeelectronic environments.

• Strong organizational skills with the ability to manage multiple referral queues simultaneously.

• Excellent written communication skills for professional portal messaging and documentation.

• Ability to work efficiently in a fast paced, deadline drivensetting.

• Strong critical thinkingskills toidentifyreferral discrepancies or misrouted requests.

• A collaborative, professional, and proactive approach to workflow coordination.

If you are eager to contribute your organizational skills and play a critical role in supporting seamless patient transitions across our home health and hospice network, apply to be ourElectronic Referral Specialisttoday!