We are seeking an experienced Multi-Day Repair Technician to join our team. This role focuses on complex diagnostics and repairs that extend beyond same-day service, including computers, game consoles, board-level repairs, and microsoldering.
The ideal candidate is detail-oriented, production-focused, and capable of independently managing advanced repair queues while maintaining quality, documentation, and turnaround time expectations.
Key Responsibilities
Diagnose and repair laptops, desktops, gaming consoles, tablets, and mobile devices
Perform board-level repairs and microsoldering
Manage multi-day repair workflow and parts tracking
Complete advanced troubleshooting for power, charging, data, and logic board issues
Document diagnostics, parts usage, and repair notes accurately in work orders
Maintain turnaround time (TAT) targets and communicate delays proactively
Support same-day technicians with escalated technical issues
Follow company SOPs for device handling, quality control, and partner compliance
Required Experience
Prior electronics repair experience (2+ years preferred)
Strong computer and console repair background
Microsoldering / board-level repair experience
Experience with diagnostic tools and schematics
Ability to manage multiple open repairs simultaneously
Strong attention to detail and accountability
Preferred Skills
Data recovery experience
Advanced console repairs (HDMI, power IC, trace repair)
MacBook / Windows board repair
Experience in high-volume production environments
Knowledge of uBreakiFix / Asurion workflow (preferred)
Compensation & Benefits
Competitive hourly pay based on experience
Commission and bonus opportunities
PTO
Growth into Lead Technician or Specialist roles
Training support and certification opportunities
What Success Looks Like
Consistent completion of multi-day repairs within TAT targets
High first-time repair success rate
Accurate documentation and parts management
Strong collaboration with FOH and same-day technicians
Contribution to overall store production and revenue