Banking Services, Communication Skills, Community Banking, Computer Hardware, Computer Software, Customer Support/Service, Detail Oriented, Documentation, Financial Transactions, Online Banking, Operating Systems, Operations Processes, Presentation/Verbal Skills, Regional Sales, Sales Support, Time Management, Writing Skills
Electronic Sales Support Associate - Full Time
Location: Lexington, SC
This position is responsible for daily processing of various Electronic Banking functions including but not limited to:
- Wire Transfer Processing
- Online Banking
- Bill Payment
- ACH Processing
- Positive Pay
- Remote Deposit Capture
- Mobile Banking functions for consumer and business customers.
Essential Duties and Responsibilities
- Other duties may be assigned.
- Customer Support including but not limited to:
- Wire
- ACH Processing
- Online
- Mobile Banking
- Bill Payment
- People Pay
- Remote Deposit Capture
- Mobile Deposit Capture
- Process requests for electronic transactions according to bank policy and procedures.
- Communicate any issues or concerns with First Community Bank personnel or directly with the customer depending on the type of issue and priority of the resolution.
- Work with various departments in the organization to assist customers and provide support for various services within the organization/department.
- Prepare audit documentation as required.
- Complete periodic reporting needed for tracking and monitoring Wire Transfers, ACH Processing, Remote Deposit Capture, and other systems as needed for reporting to management.
- Cross-train for other positions in the banks Electronic Banking Sales Support area.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent and 2 years Electronic Banking Operations experience or an equivalent combination of education and experience.
- Knowledge of FIS operating systems and procedures.
- Attention to detail required.
- Ability to meet deadlines and work under time constraints.
- Detailed knowledge of computer software and hardware required.
- Ability to sit in front of a computer for extended periods of time.
- Ability to offer a high level of customer service.
- Polished written and oral communication skills.
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