Electronic Sales Support Associate

FIRST COMMUNITY BANK (SC)

Lexington, SC

JOB DETAILS
SKILLS
Banking Services, Communication Skills, Community Banking, Computer Hardware, Computer Software, Customer Support/Service, Detail Oriented, Documentation, Financial Transactions, Online Banking, Operating Systems, Operations Processes, Payment Processing, Presentation/Verbal Skills, Regional Sales, Sales Support, Time Management, Writing Skills
LOCATION
Lexington, SC
POSTED
4 days ago

Position Summary

This position is responsible for daily processing of various Electronic Banking functions including but not limited to Wire Transfer Processing, Online Banking, Bill Payment, ACH Processing, Positive Pay, Remote Deposit Capture and Mobile Banking functions for consumer and business customers.           

Essential Duties and Responsibilities(Other duties may be assigned.)

  • Customer Support including but not limited to:
    • Wire/ACH Processing
    • Online/Mobile Banking
    • Bill Payment/People Pay
    • Remote Deposit Capture/Mobile Deposit Capture
  • Process requests for electronic transactions according to bank policy and procedures.
  • Communicate any issues or concerns with First Community Bank personnel or directly with the customer depending on the type of issue and priority of the resolution.
  • Work with various departments in the organization to assist customers and provide support for various services within the organization/department.
  • Prepare audit documentation as required.
  • Complete periodic reporting needed for tracking and monitoring Wire Transfers, ACH Processing, Remote Deposit Capture and other systems as needed for reporting to management.
  • Cross-train for other positions in the bank’s Electronic Banking Sales Support area.
  • Other duties as assigned. 

Qualifications

·   High school diploma or equivalent and 2 years Electronic Banking Operations experience, or an equivalent combination of education and experience.

·   Knowledge of FIS operating systems and procedures.

·   Attention to detail required.

·   Ability to meet deadlines and work under time constraints.

·   Detailed knowledge of computer software and hardware required.

·   Ability to sit in front of a computer for extended periods of time.

·   Ability to offer a high level of customer service.

·   Polished written and oral communication skills.

About the Company

F

FIRST COMMUNITY BANK (SC)

1st Community Bank opened its doors in Alice on February 7, 1983 under the name of First National Bank. In 1990, the Bank purchased La Hacienda Savings and Loan which had two branches, one in San Antonio and one in Corpus Christi. The San Antonio office was closed and the Corpus Christi office remained open under the name of First National Bank. In February 1990, the Bank was re-named 1st Community Bank, N.A. In 1995 a branch in Benavides, Texas was opened. Our Mortgage Division opened in 1996 and then yet another branch, which is located on Water Street in Downtown Corpus Christi, was added in 1998. 1st Community opened its 5th location in Kingsville in June 2000. In April of 2004, the decision was made to close the bank in Benavides and in June of 2004 a new bank was opened in Portland. The Alameda branch, the 7th location, was opened March 2007. The Island branch, the 8th location, was opened February 2008. In March 2014 the bank expanded into the Victoria, TX market. The Bank has seen continuous growth over the years, starting out at $32 million in assets in 1993 up to current $346 million today. The driving force behind 1st Community Bank’s success is the pride it takes in its employees. In November 1999 the Bank adopted an Employee Stock Ownership Plan, which means that the employees are actually buying stock in the Bank. With 78% eligible employee participation in the ESOP, customers can bank on the fact that the employees, who are now owners, will go that extra mile and that our customer’s needs are our 1st concern. Employee ownership is the driving force behind exceptional customer service and loyalty. We believe employee owned and operated is what sets us apart from the rest and gives a cutting edge in the banking industry. In June 2002, we converted from a National Bank to a State Charter. We have found that the Texas Department of Banking is uniquely designed to support our type of bank and our customers. Our motto is and will remain to be... We Make Banking Easy!

COMPANY SIZE
1 to 9 employees
INDUSTRY
Banking
FOUNDED
1983
WEBSITE
http://www.fcbot.com/