Join PDS Tech Commercial in an exciting opportunity supporting an industry-leading transportation technology organization. As a Customer Support Engineering Specialist, you'll play a critical role in ensuring cutting-edge onboard systems operate reliably and efficiently for customers across the rail and transportation sector. This hands-on position combines technical troubleshooting, electronics repair, field service, and customer interaction, making it ideal for an experienced technician or engineer who thrives on solving complex challenges.
Location: Melbourne, FL | 100% Onsite
Schedule: 1st Shift | Monday–Friday | 8:00 AM – 5:00 PM (40 hours/week, overtime available as needed)
Pay Rate:$30.00 per hour
As the technical expert customers rely on, you'll provide comprehensive support for onboard systems through both shop-based and field service activities.
Perform bench testing, diagnostics, validation, and board-level electronics repairs using specialized test equipment and approved procedures.
Install systems and equipment at customer sites, ensuring optimal performance and functionality.
Troubleshoot, diagnose, and resolve equipment issues both remotely and onsite.
Respond to emergency service requests and equipment failures with professionalism and urgency.
Provide technical guidance and support to customers regarding installation, operation, calibration, maintenance, and repair procedures.
Collaborate with engineering teams to identify product improvements and enhance system reliability.
Design and build test fixtures to support departmental testing and validation activities.
Develop and deliver technical training programs for internal teams and customers.
Maintain accurate service documentation, technical reports, customer communications, timesheets, and expense reports.
Utilize ticketing systems to document service activities and ensure timely resolution of customer concerns.
Serve as a trusted technical resource while building strong customer relationships.
Associate degree or two-year technical degree from an accredited technical institution.
Minimum 4 years of experience in:
Electronics repair
Technical support
Field service
Or a related technical environment
Hands-on experience testing, troubleshooting, and repairing electronic equipment in a shop or laboratory setting.
Strong problem-solving abilities and the capability to work independently on moderately complex technical issues.
Excellent communication and customer service skills.
Authorized to work in the United States without current or future sponsorship.
Ability to travel to customer locations as required.
Ability to work onsite five days per week on 1st shift.
Willingness to work occasional overtime when business needs require.
Stand out with any of the following:
Bachelor's degree in Electrical Engineering.
Locomotive or rail industry experience.
Knowledge of locomotive air brake systems.
Experience working with QNX and/or Linux operating systems.
IPC soldering certification.
Network communications experience.
Ability to work effectively with minimal supervision.
Strong understanding of system-level troubleshooting and diagnostics.
Ability to bend, stoop, kneel, reach, and climb as needed.
Ability to safely lift, carry, push, and pull up to 50 pounds.
Comfortable working in shop environments, field locations, and customer sites.
Ability to use hand tools, testing equipment, and repair tools safely and effectively.
Ability to stand and walk for extended periods.
This is more than a technical support role—it's an opportunity to work on innovative technologies that keep critical transportation systems running safely and efficiently.
Gain hands-on experience with advanced onboard electronics and transportation technologies.
Work in a dynamic role that combines bench repair, field service, customer support, and engineering collaboration.
Expand your technical expertise through exposure to complex systems, diagnostics, and troubleshooting challenges.
Be part of a team that values innovation, continuous improvement, and technical excellence.
Enjoy a steady Monday–Friday schedule with competitive pay and opportunities to develop specialized industry knowledge.
Contribute directly to customer success and the reliability of mission-critical transportation equipment.
If you're a skilled electronics professional who enjoys solving technical challenges, working directly with customers, and making a tangible impact in the field, we want to hear from you.
Apply today and bring your technical expertise to a role where your skills will help keep advanced transportation systems running at their best.
Pay Details: $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_33_022202_2573450
One of the oldest and largest staffing companies in the United States, PDS Tech connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.
PDS Tech has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer our contractors an ala carte benefits package that far exceeds our competitors, including health, dental, vision, life, disability, 401k, and employee prepaid legal services. We have an active referral bonus program to reward the collaborative efforts of our contractor community. Depending on your location or job category, holidays and longevity bonuses may also be offered. In addition, we have a recognition program to honor workplace accomplishments and celebrate contractor achievements.
PDS Tech has recently joined the AKKA Group. AKKA is an international leader listed on the Euronext stock exchange and provides engineering consulting and R&D services for clients in the fields of automotive, aerospace and rail, and including life sciences, telecommunications, energy and defense. For more information about AKKA Technologies, visit https://www.akka-technologies.com/
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
For more information visit us at www.pdstech.com or call (800) 270-4737.