Elevated Customer Service Representative

Customer Solutions Representative – RESEA Program

Onsite in Corpus Christi, TX  

Temporary Assignment | Estimated 8–10 Weeks
Monday – Friday | 8:00 AM – 5:00 PM
Pay Rate: $18.35 per Hour

We are seeking an experienced and customer-focused Customer Solutions Representative (CSR) to support the Reemployment Services and Eligibility Assessment (RESEA) Program in Corpus Christi, TX. This is an excellent opportunity for professionals who are passionate about helping individuals return to the workforce and who thrive in a fast-paced, service-oriented environment.

This assignment is expected to start immediately and continue through the end of July.

About the Role

The Customer Solutions Representative (CSR) plays a key role in supporting job seekers through workforce development services, career guidance, and reemployment assistance. This position focuses on customer engagement, appointment coordination, follow-up activities, and light case management support to help individuals successfully transition back into employment.

The ideal candidate will have strong communication skills, excellent customer service abilities, and the ability to work effectively with individuals from diverse backgrounds.

Key Responsibilities

• Communicate with customers by phone, virtual platforms, and in person to assess employment goals and workforce needs
• Provide guidance and support to job seekers transitioning into new employment opportunities
• Review job opportunities and provide referrals to qualified candidates
• Assist customers with resume development, interview preparation, application completion, and professional presentation
• Provide information regarding local labor market trends, workforce resources, educational programs, and employment services
• Conduct comprehensive customer assessments, including career aptitude and skills evaluations
• Recommend workforce development programs and community resources based on customer eligibility and needs
• Maintain accurate case documentation while ensuring confidentiality of customer information
• Monitor and track customer activity to support program performance goals
• Build and maintain positive working relationships with coworkers, community partners, and the public
• Assist in improving workforce services and customer experience initiatives
• Handle challenging customer interactions professionally and effectively
• Perform additional duties as assigned

Qualifications

• Previous experience in customer service, workforce development, career counseling, case management, staffing, call center, human services, or related fields preferred
• Strong interpersonal and communication skills
• Ability to work effectively with diverse populations and communication styles
• Excellent organizational, multitasking, and problem-solving abilities
• Comfortable using computers, spreadsheets, databases, and multiple systems/platforms
• Ability to maintain confidentiality and data accuracy
• Strong attention to detail and follow-up skills
• Ability to work independently and collaboratively within a team environment
• Knowledge of workforce programs, community resources, or employment services is a plus

Ideal Candidate

We are looking for professionals who are empathetic, resourceful, organized, and passionate about helping others achieve employment success. Candidates with experience supporting customers in workforce centers, staffing agencies, social services, education, healthcare, or high-volume customer service environments are encouraged to apply.

Position Details

• Location: Corpus Christi, TX
• Worksite: Mission Career Center
• Schedule: Monday through Friday, 8:00 AM – 5:00 PM
• Duration: Approximately 8–10 weeks
• No travel required
• Start Date: ASAP

Customer Solutions Representative, Workforce Specialist, Career Advisor, Career Counselor, Employment Specialist, Workforce Development Specialist, Case Manager, RESEA Representative, Workforce Center Representative, Career Services Specialist, Job Placement Specialist, Customer Service Representative, Workforce Program Specialist, Employment Counselor, Human Services Representative, Career Coach, Staffing Coordinator, Workforce Navigator, Career Center Representative, Job Readiness Specialist

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.