Job DetailsDate: Jun 8, 2026Location: MIDLAND, TXAgency: Health & Human Services CommDepartment: TW Reg 02/09 EOAPDPosting Number: 17666Closing Date: 06/22/2026Salary Range: $2,953.25 - $4,365.66 (Monthly)Shift: DayTelework: Yes (telework may be eligible)Travel: Up to 10%Regular/Temporary: TemporaryFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: NonexemptBenefitsOur comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Explore more details on the Benefits of Working at HHS webpage.Position OverviewEligibility Advisor I – Temporary.This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency.Key Responsibilities (Essential Job Functions)Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.Compute and authorize benefits based on eligibility determination.Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.Perform other duties, as assigned.Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.Knowledge, Skills & Abilities (KSAs)Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.Read, understand, apply and explain detailed regulations and policies.Perform basic arithmetic functions.Manage time efficiently by establishing priorities in accordance with the importance of deadlines.Establish and maintain effective work relationships with others.Ability to communicate effectively both verbally and in writing.Follow written and oral directions and instructions.Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.Education & ExperienceEducation: High School Diploma or GED equivalent required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university preferred.Experience: One (1) year of customer service experience with public contact, which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in person or over the phone is preferred.Additional InformationUpon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.Access and Eligibility Services Field Office normal hours of operation are Monday‑Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.Applicants selected for hire will be required to pass a fingerprint criminal history background check.Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.Military & ADA InformationAll active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.Pre‑Employment ChecksDepending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. Bring your I‑9 documentation on your first day of work.Telework DisclaimerThis position may be eligible for telework. All HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.#J-18808-Ljbffr