Eligibility Services Clerk - MISP

Eligibility Services Clerk - MISP

Salary

$38,873.78 - $55,522.14 Annually

Location

Multiple Locations

Job Type

Regular

Job Number

26-13419-05

Department

RUHS-Medical Center

Division

Eligibility - MISP

Opening Date

06/23/2026

Closing Date

6/26/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

Applications will be reviewed in the order in which it was received

Please note, that based on the number of applications received, this posting may close without notice.

Riverside University Health System (RUHS) is seeking a Bilingual Eligibility Services Clerk to join the Eligibility - MISP team. This position is responsible for conducting pre-screening and other interviews with applicants and clients using standardized forms to collect personal, family, and financial information required to determine eligibility. The role includes filing required forms and verifications in an established order to ensure accurate documentation and compliance. Duties also involve completing Newborn Gateway and Medi-Cal Inmate Eligibility Program (MCIEP) applications in accordance with program guidelines. The incumbent will assist Eligibility Specialists by gathering and verifying required documentation from clients. This position requires face-to-face interviews with patients and may involve travel to various locations. Prior experience in eligibility determination and strong organizational and communication skills are essential for success in this role.

Bilingual: English/Spanish speaking and reading required.

5/40 Work Schedule: Monday - Friday 8:00 AM - 4:30 PM

Work Location: RUHS Medical Center:

7898 Mission Grove Pkwy Ste 200 Riverside CA 92551

OR

26520 Cactus Ave Moreno Valley CA 92555

The Eligibility Services Clerk classification can be allocated to either the Department of Public Social Services (DPSS) or the Riverside University Health System (RUHS), and reports to an appropriate supervisory or manager level position. Incumbents assist Eligibility Specialists working for the MISP Program in determining initial and/or continuing eligibility of applicants and clients for income maintenance programs. Incumbents have primary responsibility for obtaining and verifying factual information required for eligibility determination or development of basic social services plans, using a variety of standardized forms, and following established rules, regulations, policies and procedures. The Eligibility Services Clerk is distinguished from the Eligibility Specialist in that the former does not have primary responsibility for eligibility determination or authorization of social service plans.

Meet the Team!

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county's only Pediatric Intensive Care Unit (PICU). If you're passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org.

EXAMPLES OF ESSENTIAL DUTIES

• Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.
• Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.
• Record verifications of birth, income, property, and other required information according to standard procedures.
• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.
• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.
• Prepare and verify IHSS payroll time sheets.
• Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.
• Determine when to issue notice of intended action or right to fair hearing forms to clients.
• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
• Prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.

MINIMUM QUALIFICATIONS

OPTION I

Experience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations.

OPTION II

Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.

ALL OPTIONS

Knowledge of: Modern office procedures including filing and operating standard office equipment.

Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal, family and financial information, and to accurately record this information; work cooperatively with the public and with departmental staff.

Other Requirements

License/Certificate: Possession of a valid California Driver's License may be required.

Bilingual Testing

The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.

SUPPLEMENTAL INFORMATION

County of Riverside Human Resources Contact:

For more information regarding this position, please contact the recruiter, Jammie Smith, at jasmith@rivco.org or (951) 955-6965. Please allow one-to-two business days for a response to general inquiries.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: UPE..

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

How many years of clerical experience do you have in a public social services agency, preferably involving mathematical computations?

• None
• 6 months or more, but less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

02

How many years of clerical experience do you have that involved substantial public contact, interviewing, mathematical computations, or completing complex forms?

• None
• 6 months or more, but less than 1 year
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

03

How many years of experience do you have conducting pre-screening and other interviews with applicants or clients using standardized forms to obtain personal, family, and financial data? (Clearly include experience on application/resume.)

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

04

How many years of experience do you have completing applications for programs such as Newborn Gateway and Medi-Cal Inmate Eligibility Program (MCIEP (or a similar state-specific program))? (Clearly include experience on application/resume.)

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

05

Are you currently working on a contract assignment or through a registry agency at Riverside University Health System (RUHS)? (If you answer "Yes," you are required to inform the recruiter. Failure to disclose this information may affect you eligibility for employment.)

• Yes
• No

06

What is your proficiency level in Spanish?

• I am not bilingual in Spanish
• I speak Spanish, but cannot read or write
• I can speak, read, and write in Spanish

07

I understand that I will be required to pass a proctored or un-proctored Spanish assessment before interviewing.

• Yes
• No

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com