Eligibility Specialist

Customer Service / Administrative Assistant

 Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $18.42 per hour

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM

•Duration 2/2/26 until 4/30/26 (contract could be extended)

ROLE IMPACT

This position plays a key role in delivering excellent customer service and maintaining accurate administrative records. The ideal candidate ensures smooth office operations by balancing front-desk interactions, phone communication, and data accuracy. Success in this role is defined by exceptional attention to detail, multitasking efficiency, and a friendly, professional demeanor that enhances both internal and external client experiences.

KEY RESPONSIBILITIES

• Greet and assist visitors, manage incoming calls, and respond promptly to inquiries.

• Accurately process applications, forms, and supporting documentation in company systems.

• Prioritize workload and meet time-sensitive deadlines with minimal supervision.

• Maintain organized files and maneuver efficiently through computer programs and databases.

• Collaborate with team members to ensure timely and high-quality service delivery.

MINIMUM QUALIFICATIONS

• 1–2 years of customer service or administrative experience in an office environment.

• Proficient with basic computer applications (MS Office, data entry systems, or CRM tools).

• Strong multitasking ability and attention to detail in a fast-paced setting.

• Excellent communication and interpersonal skills, with a professional and friendly approach.

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Word, Excel, Outlook)

• Data entry and document management software

• Customer Relationship Management (CRM) platforms

• Phone systems and multi-line switchboards

PREFERRED SKILLS

• Experience working in a high-volume customer-facing environment.

• Knowledge of basic recordkeeping or administrative procedures.

• Strong problem-solving and organizational skills.

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