Eligibility Specialist I (Family Support Services)
Salary
$38,958.40 - $44,803.20 Annually
Location
741 North Highland Avenue, Winston-Salem, NC
Job Type
Full Time
Job Number
09100
Department
Social Services
Division
Economic Services
Opening Date
09/29/2026
Closing Date
10/10/2026 11:59 PM Eastern
General Statement of Duties
The Department of Social Services seeks a highly motivated and dependable professional to join our Family Support Services team. This role requires advanced communication and exceptional customer skills to support the Energy, Work First, Childcare, and/or the Application Assignment team.
Distinguishing Features
Individual must support the Forsyth County Guiding Principles of WeCare
This position requires the ability to work in a fast-paced, evolving environment and, at times, may require training in different locations.
Minimum Education and Experience
Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;
or graduation from high school or GED and one year of experience in an income maintenance program.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Essential Duties and Responsibilities
The successful candidate will provide guidance and determine eligibility for customers requesting services such as CIP or LIEAP, use universal computer technology such as Microsoft Office, NCFAST (North Carolina's Eligibility Case Management system), a web-based reception system, the Laserfiche Document Management system, utilize de-escalation skills when appropriate, and thrive in a team-oriented, fast-paced environment.
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01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.
02
Please select your highest level of completed education.
03
What best describes your years of experience in eligibility, case management, or related work?
04
Which best describes your years of experience working in an office environment?
05
Which best describes your years of experience working with NCFAST?
06
With which software are you proficient (choose all that apply)?
07
What best describes your years of experience in customer service?
08
Are you able to type 45 words per minute or faster?
Required Question
Employer Forsyth County (NC)
Address 201 N. Chestnut St.
Winston Salem, North Carolina, 27101
Phone 336-703-2400
Website http://www.forsyth.cc
| Location | Winston-Salem, NC |
| Salary | $38,958.40–$44,803.20 Per Year |
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