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Eligibility Specialist II

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$21–$30.14
SKILLS
Analysis Skills, Business Administration, Child Support, Community and Social Services, Conflict Resolution, Customer Support/Service, Data Collection, Data Entry, Data Quality, Healthcare Providers, Hospital, Interpersonal Skills, Long-Term Care, Mathematics, Psychiatry and Mental Health, Public Health, Quality Control, Regulations, Resolve Customer Issues, Social Work, Support Documentation, Writing Skills
LOCATION
Augusta, Maine
POSTED
2 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)

Opening Date: May 29, 2026

Closing Date: June 11, 2026

Job Class Code: 5073

Grade: 21 (Professional & Technical Services)

Salary: $21-54 - $30.14 per hour

Position Number: 02000-2584

Location: Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

The position of Eligibility Specialist II determines initial and continued eligibility for public assistance programs. This vacancy is within the Long-Term Care Eligibility Unit and has a strong focus on MaineCare policy. The position may also perform quality control work by reviewing eligibility decisions made by others. Work is done in a fast-paced environment that has high standards for customer service and program accuracy. The position gathers sensitive and personal information to make timely and accurate eligibility determinations. Strong interpersonal and conflict resolution skills are necessary as the Eligibility Specialist interacts with people from different walks of life and/or in various emotional states.

Typical Duties:
  • Interview clients, obtains and assesses all necessary facts, data, supporting information, and documentation pertaining to the application or recertification for public assistance.
  • Evaluate information and applies allowable standards and criteria.
  • Explain program eligibility requirements, rules, regulations and individual rights and responsibilities to clients and their representatives.
  • Reviews and analyzes information for accuracy; identifies inconsistencies; requests necessary documentation; verifies and validates data.
  • Answers inquiries and refers clients to various programs.
  • Accurately enters data into an automated system and ensures accurate eligibility results.
  • Communicate verbally and in writing with clients, co-workers and other agencies.
  • Perform intermediate mathematical calculations.
  • Maintain confidentiality of all applicant and recipient information.

Minimum Qualifications:

A four (4) year combination of education, training, and/or progressively responsible experience in a social services setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests - OR - a Bachelors Degree in Social Services, Business Administration, or other related field.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support.

Application Information:

For questions about this position, please contact Marcus Hatch at (207) 890-6810 or by email at Marcus.Hatch@Maine.gov

To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications).

Please submit all documents or files in PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or BBTECH_

About the Company

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State of Maine

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