Eligibility Specialist II

State of Maine

Biddeford, Maine

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JOB DETAILS

SALARY

$21.54–$30.14 Per Hour

SKILLS

Budgeting, Business Administration, Communication Skills, Community and Social Services, Customer Support/Service, Data Collection, Diversity, Health Insurance, Healthcare Providers, Hospital, Interpersonal Skills, Maintain Compliance, Mathematics, Psychiatry and Mental Health, Public Health, Reporting Skills, Resolve Customer Issues, SNAP, Social Work, Team Player

LOCATION

Biddeford, Maine

POSTED

7 days ago

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)

Opening Date: June 18, 2026

Closing Date: July 2, 2026

Job Class Code: 5073

Grade: 21 (Professional & Technical Services)

Salary: $21.54 - $30.14 per hour*

*New State employees begin at Step 1, $21.54 per hour

Position Number: 02000-3582

Location: Biddeford

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

As an Eligibility Specialist II, you'll play a vital role in connecting Maine residents to key programs including MaineCare-the state's largest health insurance program serving lower-income adults, children, older adults, and people with disabilities; SNAP or food benefits to help low-income people and families supplement their grocery budgets; and TANF or cash assistance to help families while they work towards becoming self-sufficient. In this position, you'll help people navigate important life situations while ensuring accuracy in determining eligibility. The work is fast-paced, collaborative, and mission-driven with a strong focus on customer service, problem solving, and teamwork.

What you'll do:

• Evaluate information and apply program standards to accurately determine complex eligibility decisions, often for multiple programs at the same time. This includes performing intermediate mathematical calculations.

• Use multiple technology systems to enter, review, and verify eligibility-related data and documentation.

• Clearly explain program rules, requirements, and decisions to applicants and recipients-in writing, over the phone, and in-person.

• Reviews and process information received electronically or by mail to ensure completeness and compliance.

• Connect individuals with additional programs and services that may support their health and well-being.

• Engage in outreach efforts to provide program information, accept applications, and determine eligibility.

• Gather evidence, develop reports, and represent the Department at administrative hearings.

• Strong communication and interpersonal skills are essential as you'll work with people from diverse backgrounds, with varying needs, and help them navigate complex systems during moments that matter.

Minimum Qualifications:

A four (4) year combination of education, training, and/or progressively responsible experience a social services setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests- OR - a Bachelors Degree in Social Services, Business Administration, or other related field

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence (OFI) connects Maine people and families to services and programs that foster health, safety, resilience, and opportunity including MaineCare (Medicaid), the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and other education and career programs.

Application Information:

For additional information about this position please contact Marcus Hatch at (207) 890-6810 or by email at Marcus.Hatch@Maine.gov

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About the Company

State of Maine

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