Eligibility Specialist Supervisor
Salary
$77,262.62 - $115,893.94 Annually
Location
(Ramsey County Government Center) Saint Paul, MN
Job Type
Full Time
Remote Employment
Flexible/Hybrid
Job Number
2026-00238
Department
Financial Assistance Services
Division
Mnsure2
Opening Date
06/18/2026
Closing Date
7/6/2026 11:59 PM Central
Union
Ramsey County Supervisors Association
FLSA Status
exempt
Position Summary
This vacancy is within the Financial Assistance Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department.
To supervise and direct the activities of a section of the Financial Assistance Services Division in the provision of financial assistance eligibility or case management services; to analyze, develop and recommend changes in programs, policies and procedures; and perform related duties as assigned.
To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.
Flexible Workplace:
This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy. To view Ramsey County's Flexible Workplace policy, go to: Flexible Workplace Policy
Examples of Work Performed
(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8.
Minimum Qualifications
Education: Associate of Arts Degree from an accredited college.
Experience:
Six years of experience, including four years as an Eligibility Specialist (ES) or Eligibility Specialist Senior (ESS) and two years of clerical, customer service, or client service work. One of the four years of ES/ESS experience can include determining eligibility for a government based financial or medical assistance program.
Substitution: Equivalent combination of education and related experience.
Certifications/Licensure: None.
Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:
The examination for Financial Assistance Supervisor will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions -do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process with a score of 40% or higher will be placed on the eligible list for an employment opportunity as a Financial Assistance Supervisor. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.
Veterans Preference: This is a classified position requiring an open, competitive selection process. Veterans Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veterans preference should update their veterans DD214, and other supporting documents, and submit them as an attachment at the time of application.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click Paper Application You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.
For further information regarding this posting, please contact: Crystal.Diaz@ramseycountymn.gov
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf
Medical, dental and vision insurance
The County contributes a bargained percentage to the medical and dental monthly premium
Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
MetLife Dental Insurance - two plan options offered
VSP Vision Insurance - Advantage Plan offered
Pre-tax Benefit Program
Pre-tax medical, dental, vision monthly premium deduction option
Dependent and Health Care Flexible Spending Accounts
County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
Paid time off
Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
11 scheduled holidays and two floating holidays
Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
Wellness incentive allows conversion of unused sick time to vacation or pay
Retirement benefits
Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
Deferred compensation - 457(b) account with employer match
Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
Transit and parking
Fully funded Metropass.
Transportation/parking expenses reimbursement account
Employee well-being
Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
Wellness programming
Flexible work policy with hybrid work options for eligible positions
Life Insurance and Disability leave
County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
Career development
Tuition reimbursement, up to $4,000 per year
Online professional development opportunities through the Learning & Development Center
County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
Employee resource groups - help employees build connections through common bonds with colleagues
For information about Ramsey Countys 2026 benefits, visit: https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf
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05
Do you have six years of clerical, customer service or client service experience, INCLUDING at least four years of experience as an Eligibility Specialist/Financial Worker, determining program eligibility with a government entity? (One of the four years of Eligibility Specialist experience can include experience determining eligibility for a government based financial or medical assistance program).
06
Describe the experience you indicated in Question 5. Include employer name, job title, dates of employment and brief description of job duties. If you do not have experience in this area enter "N/A" in the box below.
07
Select the public assistance programs for which you have more than six months of full-time experience independently determining and approving eligibility that resulted in clients receiving benefits. Check all that apply.
08
Describe the experience indicated in Question 7. Include employer name, job title, dates of employment and brief description of job duties. If you do not have experience in this area enter "N/A" in the box below.
09
Which best describes the training or coursework you have completed to prepare you to be a supervisor? Check all that apply.
10
Describe the experience you indicated in Question 9. Include employer name, job title, dates of employment and brief description of job duties. If you do not have experience in this area enter "N/A" in the box below.
11
Which best describes your full-time equivalent experience as a lead, supervisor or manager?
12
Describe the experience indicated in Question 11. Include employer name, job title, dates of employment and brief description of job duties. If you do not have experience in this area enter "N/A" in the box below.
13
Select which of the following types of software you have more than six months of full-time experience using for a public sector employer such as a State or County Department of Human Services or another public sector jurisdiction providing public assistance. Check all that apply.
14
Describe the experience indicated in Question 13. Include employer name, job title, dates of employment and brief description of job duties. If you do not have experience in this area enter "N/A" in the box below.
15
The work performed by an Eligibility Specialist Supervisor requires daily interaction and problem solving with clients and families from a variety of cultural and ethnic backgrounds. Do you have experience providing direct customer or client service to individuals facing challenging circumstances, including those with limited income, older adults, individuals with disabilities, or people from diverse cultural backgrounds, and addressing their needs and concerns?
16
Describe the experience you indicated in Question 15. Include employer name, job title, dates of employment and brief description of job duties. If you do not have experience in this area enter "N/A" in the box below.
Required Question
Employer Ramsey County
Address 121 East Seventh Place
Mail Stop 5200
Saint Paul, Minnesota, 55101
Phone (651) 266-2700