Eligibility & User Support Specialist - Human Services Program Specialist 2

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When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title: Eligibility & User Support Specialist

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

• Job ID: 97158
• Location: Brainerd
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/19/2026
• Closing Date: 10/02/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work youll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

• This posting may be used to fill multiple openings*

This position will be based out of the Brainerd, MN central office campus and is subject to the return to office requiring 50% of the incumbent's time to be spent in the office.

The incumbent serves as a technical resource for DHS divisions, MNsure, counties, tribes, and Health Care Consumer Support teams identifying potential system defects, implementing approved solutions, escalating complex issues, and proactively leveraging system-generated and ad-hoc reports to identify and resolve emerging consumer concerns before they affect service delivery. The purpose of this position is to act as an expert contact to resolve MHCP system problems to ensure that MHCP applicants and recipients receive accurate eligibility determinations, benefits, and service delivery while maintaining precise premium and billing activities whenever system problems or processing discrepancies are identified.

Qualifications

Minimum Qualifications

Please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held.

Three (3) years of health care eligibility and system experience demonstrating the following:

• Knowledge of health care systems: Minnesota Eligibility Technology System (METS), Medicaid Management Information System (MMIS) including financial technology, and MAXIS.
• Experience interpreting/applying state and federal regulations governing Medicaid, MinnesotaCare, MNsure and/or Qualified Health Plans and policies, application processes, eligibility criteria and enrollment operations.
• Ability to analyze data to detect discrepancies and implement solutions.
• Experience with system procedure manuals (such as ONEsource, MMIS user manual, etc)
• Bachelor's degree or higher in health care administration, business administration or related field may substitute for one (1) year of experience*

Preferred Qualifications

• Demonstrated ability to communicate clearly in both writing and speaking, with the capacity to explain basic technical or system information in a straightforward, user-friendly manner for non-technical customers.
• Demonstrated customer service skills, with the ability to communicate clearly and professionally in person, over the phone, and in writing.
• Demonstrated basic problem-solving and critical thinking skills, with the ability to identify straightforward issues and apply logical steps to resolve them.
• Demonstrated ability to work cooperatively with internal team members and interact professionally with external stakeholders.
• Demonstrated ability to work respectfully and effectively with individuals from different backgrounds and cultures in day-to-day interactions.
• Demonstrated ability to manage basic multiple tasks or priorities in an organized, efficient, and timely manner.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Mary at mary.zernov@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesotas State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, youll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave

• 12 paid holidays each year

• Low-cost medical, dental, vision, and prescription drug plans

• Fertility care, including IVF

• Diabetes care

• Dental and orthodontic care for adults and children

• 6 weeks paid leave for parents of newborn or newly adopted children

• Pension plan that provides income when you retire (after working at least three years)

• Employer paid life insurance to provide support for your family in the event of death

• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

• Tax-free expense accounts for health, dental, and dependent care

• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.