Broadband, Calendar Management, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Detail Oriented, Email Management/Administration, Establish Priorities, Help Desk, High School Diploma, Microsoft Outlook, Organizational Skills, Plan Meetings, Proofreading, Reimbursement, Time Management, Vision Plan, Work From Home, Writing Skills
Careerscape is supporting the recruiting of an Email Assistant to own inbox management and email correspondence for a growing organization. You'll be the first point of contact for customers and internal teams, making sure every message is handled accurately, professionally, and on time.
This is a great fit for a detail-oriented communicator who enjoys bringing order to a busy inbox. You'll work from home with a supportive team, clear processes, and the tools you need to do your best work.
Responsibilities
- Monitor and manage shared and individual email inboxes throughout the day
- Draft, proofread, and send professional responses to customers and internal teams
- Sort, prioritize, and route incoming messages to the right person or department
- Maintain email templates, canned responses, and reply guidelines
- Flag and escalate urgent or sensitive messages quickly
- Track email volume, response times, and open follow-up items
- Keep CRM and ticketing records accurate and up to date
- Support calendar scheduling and meeting coordination as needed
Requirements
- One or more years in an administrative, customer service, or email support role
- Excellent written communication and proofreading skills
- Strong attention to detail and organizational ability
- Comfortable managing high email volume and competing priorities
- Proficiency with Gmail or Outlook and standard office software
- Familiarity with CRM or help desk tools is a plus
- Reliable high-speed internet and a quiet remote workspace
- High school diploma or equivalent; associate or bachelor's degree preferred
Benefits
- Competitive salary on the higher end of market range
- Fully remote work with flexible scheduling
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and paid holidays
- Paid parental leave
- Annual professional development and learning stipend
- Home office and internet reimbursement
- Wellness program and employee assistance program