Email Support Specialist Remote

MK Wholesaler

New Orleans, LA(remote)

Apply

JOB DETAILS

SALARY

$22–$30 Per Hour

JOB TYPE

Full-time

SKILLS

Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Software, Customer Support/Service, Data Quality, Detail Oriented, Frequently Asked Questions (FAQ), High School Diploma, Needs Assessment, Problem Solving Skills, Quality Management, Technical Sales, Time Management, Writing Skills

LOCATION

New Orleans, LA

POSTED

1 day ago

We are seeking a dedicated and detail-oriented Email Support Specialist to join our remote team. In this role, you will be the frontline communicator, providing timely and effective support to our customers via email. Your ability to resolve inquiries with clarity and professionalism will play a vital part in enhancing customer satisfaction and maintaining our company’s reputation for excellent service.This position offers the opportunity to work from anywhere while contributing to a dynamic team focused on delivering exceptional customer experiences.ResponsibilitiesManage incoming email requests and provide clear, concise, and helpful responses.Identify customer needs and offer appropriate solutions or escalate as necessary.Track and document all customer interactions using support software.Work closely with product, sales, and technical teams to ensure accurate information is communicated.Maintain up-to-date knowledge of company products, services, and policies.Assist in developing and updating email templates and FAQs to improve efficiency.Meet or exceed established response time and customer satisfaction goals.QualificationsProven experience in email customer support or a similar role.Excellent written communication skills with strong attention to detail.Ability to manage multiple cases simultaneously while maintaining quality.Familiarity with customer support software and CRM systems is a plus.Strong problem-solving skills and a customer-focused mindset.Self-motivated and comfortable working independently in a remote environment.High school diploma or equivalent; additional education or certifications in customer service preferred.

About the Company

MK Wholesaler

Resume Resources

Free Resume Templates Free Resume Builder