Embedded Service Manager- Kuwait

Jeppesen ForeFlight delivers industry-leading aeronautical software and data solutions to defence, commercial, business, and general aviation customers worldwide. With a long-established reputation for operational excellence, we support mission-critical aviation activities and help ensure safety, compliance, and efficiency across every phase of flight.

We are seeking an accomplished Embedded Service Manager to support the Kuwait Air Force. Based onsite within the customer environment in Kuwait, this role will serve as a trusted and highly visible representative of Jeppesen ForeFlight, responsible for ensuring the effective adoption, operation, and ongoing value of our solutions and services.

The Embedded Service Manager will provide continuous customer education, expert consultation on optimal product usage, and governance of all support activity throughout the lifecycle of the customer’s purchased solutions. A key element of the role is to maintain close alignment with customer objectives, measure service performance and satisfaction, and identify opportunities to expand the value delivered through additional Jeppesen ForeFlight capabilities.

Operating as a sole contributor within the customer’s organization, you will develop a deep understanding of operational workflows and requirements, becoming a subject matter expert and a trusted advisor in support of flight planning and operational integrity. The primary objective of the role is to proactively safeguard the customer’s flight planning and operational environment, with a clear focus on safety, compliance, and efficiency.

Key Responsibilities:

• Provide daily subject matter expert support across Jeppesen and Boeing scoped products, services, and training
• Design and deliver training sessions for military users, managers, and administrators on Jeppesen ForeFlight solutions
• Contribute to aviation working groups as required
• Maintain expert-level knowledge of flight planning processes, supporting technologies, and product solutions
• Provide both remote and on-site troubleshooting and problem-resolution support
• Oversee the delivery and governance of scoped services
• Support flight planning data validation and related operational activities
• Coordinate, track, and manage service tasks and support requests, ensuring all issues are logged via the formal support case process and progress is communicated clearly through business tools including SalesForce

Basic Qualifications:

• Minimum of 5 years’ experience in aviation, with expertise in flight planning, flight operations, flight support, or flight dispatch
• Aeronautical background in one or more of the following:
  • Flight deck operations
  • Piloting
  • International flight planning
  • Aircraft dispatch
  • Airline operations
  • Military flight operations
• Fluency in English, Arabic an additional advantage
• Ability to meet Kuwait Mistry of Defense base security requirements

Preferred Qualifications:

• Pilot and/or dispatcher license
• Strong analytical and problem-solving capability
• Excellent presentation skills, including experience engaging senior stakeholders
• Proven training and facilitation capability

This is an international, locally hired position in Kuwait. Compensation and benefits will be determined at the local level in accordance with applicable law. Employment is subject to the candidate’s ability to satisfy applicable labour and immigration requirements. Information provided may be subject to verification. 

About Jeppesen ForeFlight: 

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.