Emberly - Lifestyle Concierge

Lifestyle Concierge Job Description (Part-Time)

Emberly | Beasley, TX

JOB SUMMARY: We are seeking a highly motivated, customer-oriented and enthusiastic Lifestyle

Concierge to support amenity center operations & the events and activities at Emberly. This position

will support the Emberly lifestyle team by welcoming, touring prospective residents, execution of

lifestyle events, and supporting existing residents in all aspects of Emberly life. This position would

report to the Community Relations & Lifestyle Director.

ESSENTIAL JOB FUNCTIONS:

Open, maintain, and close the amenity center as needed according to procedures

Greet residents and guests upon arrival and direct them residents to group outings/activities or

connect when necessary

Comply with all applicable rules, policies, standards and guidelines related to employment at

OnPlace and those of the Sunterra community.

Support in the execution of the programs and activities as designed by the Lifestyle Director.

Handle guest inquiries and resolve any issues or complaints in a professional manner.

Communicate activities to provide up-to-date information to guests.

Assist with maintaining registration and reporting of resident events and activities.

Welcome, tour and educate prospective residents on community, amenities and community

programming.

Assist in the maintenance of community documents including marketing collateral, welcome

packets, visitor tracking amenity signage etc., as directed by onsite team.

Assist with the setup and breakdown of event needs, support audio/video required activities.

Support in miscellaneous administrative tasks of the Sunterra Lifestyle & Management team as

needed.

Oversee mail, shipping, and general back-office administration.

Provide shift reports outlining daily tasks and inquiries.

Assist residents and the lifestyle team with community mobile app if necessary.

Other duties as they may be assigned.

REQUIREMENTS:

Must be able to work a flexible schedule, evenings and weekends as needed

Previous experience in customer service, preferably in the hospitality, real estate or retail

environment

Proficient in Mac laptops, MS Office Suite, including Outlook, Excel, and Word

Excellent oral and written communication skills are necessary

Candidates must be able to focus in an open workspace

Ability to frequently sit/stand/walk most of the day

Light lifting, pushing and pulling up to 50 pounds may be needed

ADDITIONAL REQUIREMENTS:

Must have a valid Driver's License and clean driving record

Must pass a background check and drug screening test

This job description is not intended to be all-inclusive. Employees may perform other related duties as

established to meet the ongoing needs of the organization.

OnPlace is an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, age, sex, national origin, disability status, genetics,

protected veteran status, sexual orientation, gender identity or expression, or any other characteristic

protected by federal, state or local laws