EMC - SERVICE - BILLING COORDINATOR

Who We're Hiring

EMC Mechanical Services is seeking a Billing Coordinator to join our HVAC Service team. This role is ideal for an organized, detail-oriented professional who enjoys keeping projects moving by ensuring service work is reviewed, invoiced accurately, and completed on time. Working closely with technicians, service managers, dispatchers, and customers, you'll play a key role in supporting our service operations through accurate billing, clear communication, and exceptional attention to detail.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Service Richmond since 1898, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Making Lives Better.

What We Offer:

EMC Mechanical Services offers a wide range of employee benefits, including:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Discounts on Woodfin services for employees.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid vacation and PTO from day one.
• Employee Assistance Program for support when needed.

What You'll Do

• Review completed HVAC service work orders for accuracy and completeness.
• Verify technician labor, materials, purchase orders, and job notes before invoicing.
• Generate and process customer invoices accurately and in a timely manner.
• Ensure customer billing requirements and purchase order information are met.
• Process recurring customer maintenance agreement billing.
• Monitor unbilled work orders and follow up to ensure timely invoicing.
• Research and resolve billing discrepancies with technicians, dispatchers, and service managers.
• Maintain accurate customer records and billing documentation.
• Assist with customer inquiries regarding invoices and account balances.
• Communicate professionally with customers regarding billing questions.
• Follow company policies and established billing procedures.
• Identify opportunities to improve billing efficiency and accuracy.

What You'll Bring:

• Previous office, customer service, or administrative experience preferred.
• Attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Effective customer service and interpersonal skills.
• Proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.
• Ability to learn field service management software, such as BuildOps.
• Self-motivated with the ability to work both independently and collaboratively.
• English language proficiency, with the ability to communicate effectively both verbally and in writing.
• Reliable transportation to our office.
• Must be able to pass a pre-employment background check and drug screening.
• May be required to pass a Motor Vehicle Record (MVR) check based on job responsibilities.
• Must be able to meet the physical requirements of the position.

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.

At EMC Mechanical Services, we're dedicated to creating a respectful and inclusive workplace. We're an Equal Opportunity Employer and don't discriminate based on various factors, including race, religion, gender, age, or disability. Our employment decisions are solely based on merit, competence, performance, and business requirements, ensuring fairness and equal opportunities for all.