Emergency Communications Call Taker

Emergency Communications Call Taker

Information

• Pay Range Grade 24.14 - 42.23 H400
• Hiring Pay Range 24.14 - 25.35
• Other Compensation Offered Overtime Compensatory Time
• Employment Type Full-Time 32 hours per week
• Organization Emergency Management & Communications - Communications
• Location New Windsor Office Complex
• Reports to Assistant Manager
• Classification Non-Exempt 41757
• Who We AreAt Carroll County Government we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers community partners and those we serve. We strive to build collaborative and passionate teams with opportunities to learn and explore new possibilities in a welcoming workplace. As a team we are committed inspired and connected to make a difference in the community.  What You Will DoAs an Emergency Communications Call Taker you will receive 9-1-1 and administrative calls using industry standard protocol systems. The work you do will help the County provide dependable emergency services. Essential Duties
• Receive 9-1-1 and administrative communications via phone call text message and other forms of media. Provide critical pre-arrival instructions as necessary.
• Receive and handle emergency calls for assigned County agencies after hours.
• Monitor various County and privately owned automatic alarms that terminate at the Emergency Communications Center ECC.
• Compile reports and records as required by management or government agencies.
• Perform duties assist Emergency Communications Specialists andor Emergency Communications Specialist Supervisors as assigned.
• Perform daily duties as described in Emergency Communications Center policies and procedures.
• Support the use of NextGen 9-1-1 programs. Perform tests of communication equipment in accordance with all applicable regulations and policies.
• Maintain up-to-date knowledge of emergency services and complete required continuing education training. Maintain State and Federal requirements for dispatch certifications.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity ethics and fiscal responsibility.
• How You Will SucceedYour Skills
• Keyboarding Developing
• Local Geography Intermediate
• Computer Aided Dispatch Software Introductory
• Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Analytical Thinking
• Attention to Detail
• Fostering Communication
• Information Management
• Digital Literacy
• Resilience
• You Might Be a Good Fit IfEducation and Experience
• High school diploma or general education diploma GED
• One or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.
• Required Licenses and Certifications
• Valid drivers license
• Must successfully obtain the following licenses and certifications within the required time
• Maryland Emergency Medical Dispatcher EMD license or must obtain within one year of employment
• CPR certification or must obtain within six months of employment
• Emergency Telecommunicator Certification or must obtain within one year of employment
• Emergency Dispatch Certification MedicalFirePolice or must obtain within one year of employment
• CJIS certification or must obtain within one year of employment
• FEMA ICS 100 200 700 800 certifications or must obtain within one year of employment
• Implicit Bias training or must obtain within one year of employment
• Acute Traumatic and Chronic Stress Management training or must obtain within one year of employment
• Additional Information
• Requires criminal background check as condition of employment.
• Requires Federal and State criminal history record check for CJIS access.
• Must be able to focus in an open office environment with potential for noise.
• Will be required to work outside of standard hours.
• Work schedule includes nights weekends and holidays.
• Requires ability to achieve a passing score on an industry standard pre-employment screening test.
• Employment conditional on ability to pass required certification tests and a background check.
• Uniform is required.
• Why You Will Love Working HereAll the Benefits You NeedCarroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees this includes
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options when applicable
• Comprehensive no deductible medical plans including prescription and vision coverage low-cost dental plan and County paid basic life insurance.
• Pension 401k and 457 Retirement Accounts
• Up to 9000 in Tuition Assistance per fiscal year
• Find out more here Carroll County Government | Carroll County Maryland carrollcountymd.govCarroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people including County employees to equal opportunity. Discrimination against County employees on the basis of race color religion age gender national origin sexual orientation marital status physical or mental disability is strictly prohibited. The Americans with Disabilities Act Titles I and II applies to County government employment. If you have questions suggestions or complaints please contact Kristy L. Bixler Director Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment at the Department of Human Resources 410-386-2129 or Md. Relay 711800-735-2258. The mailing address is 225 North Center Street Westminster Maryland 21157.Questions or need assistance Please contact us at careerscarrollcountymd.gov via telephone at 410-386-2129 or stop by our office at 225 N. Center Street Room 100 Westminster MD 21157 during normal business hours. Disclaimer This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer.