Emergency Communications Manager - Communications - Public Safety Department

Close Date: September 28, 2026

This class manages the operations of the activities of the Emergency Communication Center, including directing personnel, operational plans and procedure implementation, and coordination of activities with other departmental divisions.

This is a "mandatory-testing" position that requires Drug Testing.

EXAMPLES OF DUTIES

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.

Manages the activities of the Emergency Communications Center, which includes planning, developing, coordinating, administering, and evaluating workflow, processes, procedures, systems, and standards; ensures compliance with Federal, State, and local laws, regulations, codes, and/or standards.

Creates and submits detailed reports related to Center activities, employee performance, procedure modifications, and/or other related items.

Coordinates activities between center staff and other public safety divisions and/or outside agencies.

Develops and administers Center budget; approves expenditures

Performs other duties of a similar nature or level.

TYPICAL QUALIFICATIONS

Minimum Qualification Requirements:

Training and Experience:

High School Diploma or Equivalent (G.E.D.),five years of progressively responsible emergency communications experience, two of which in a lead worker or supervisory role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licenses and Certifications:

None Required

Knowledge, Skills, Abilities and Other Characteristics (KSAO's):

Managerial principles

Mathematical principles

Emergency Communication Center operations, policies, and procedures

Emergency telephone system terminology, procedures, and techniques

Two-way, multi-frequency transceiver terminology, procedures, and techniques

Specialized computerized communication equipment

Emergency medical and fire department response systems

County geography

Modern office equipment

Quality assurance principles and practices

Monitoring and evaluating subordinates

Delegating and prioritizing work

Using a computer and related software applications

Preparing and maintaining accurate records and files

Developing and implementing policy and procedure manuals

Remaining calm in stressful and emotional situations

Collecting data, performing accurate analysis, and making sound recommendations base on findings

Maintaining databases

Performing mathematical calculations

Handling multiple tasks simultaneously

Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

SUPPLEMENTAL INFORMATION

County-wide Employee Responsibilities:

All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County BCC's Employee Code of Ethics, gift, and conflict of interest policies.

All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Emergency Management Responsibilities:

During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker. This employee is subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situations and is expected to perform emergency service duties as assigned.

Physical Requirements:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Benefits/Compensation Package:

• Medical / Dental / Vision plans
• Prescription coverage
• Employee health clinic
• Employee fitness centers
• Employer-sponsored retirement plan or an investment plan
• Deferred Compensation Plan
• Flexible Spending Account(s)
• Employee Assistance Program
• Annual/Sick Leave or Paid Time Off (PTO)
• Group Life Insurance