Emergency Department Nurse Manager

JOB SPECIFIC CORE COMPETENCIES

·         Demonstrates assessment and reassessment documentation of emergency department patients and proper communication of findings to other allied healthcare members.

·         Effective coordination of patient flow through the emergency department.

·         Maintains staff work assignments and assures staffing levels are appropriate. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

LEADERSHIP

·         Assures that performance expectations are communicated to associates.

·         Monitors performance for adherence to and timely completion of performance expectations.

·         Discusses unsatisfactory associate reviews with recommended action plan with TL prior to giving the evaluation.

·         Provide timely performance feedback to associates.

·         Participate in interviewing and selection of unit associates

·         Monitors staffing, scheduling and attendance/tardy occurrences.  Bases care and decisions for Assessment, Planning, Implementation and Evaluation on the Nursing Process.

·         Assist with formalizing departmental goals and plans.

·         Assists with performance improvement and project management.

·         Manages Corrective Actions

·         Participates in Budget planning and adherence

·         Manages Time and Attendance of Direct Reports

DIRECT AND INDIRECT PATIENT CARE

·         Demonstrate competence in caring for patients.

·         Provides and supervises nursing care for patients. 

·         Collaborate with members of the health care team to facilitate optimal achievement of patient outcomes. 

·         Assure that nursing care delivered is consistent with licensure/accreditation requirements and organizational policies/procedures and protocols. 

·         Assure the availability of resources required of the unit.

PROFESSIONALISM GROWTH AND DEVELOPMENT

·         Plan orientation of new associates. 

·         Coordinate unit-based education activities.

·         Coordinate the planning, implementation and evaluation of progressive change in collaboration with TL Is self-directed and seeks educational and personal performance improvement activities.  

·         Advocates "Character First" and consistently role models associated characteristics.

QUALITY/PERFORMANCE IMPROVEMENT

·         Serves as leader for designated unit based council committees.

·         Ensures continual survey preparedness,

·         Monitors and analyzes data related to patient outcomes and performance of nursing associates, recommends Performance Improvement and participates in data trending to document results.

·         Serve as a role model and resource for staff as they implement performance activities.

·         Assure timely submission of quality data.

FISCAL RESPONSIBILITY

·         Work collaboratively with other members of the health care team to maximize resource efficiency while achieving desired outcomes.

·         Allocate work assignments and monitors man hour utilization and assures that staffing levels are appropriate.

·         Analyze non-productive time and strategies to maximize efficiency.

·         Recommend and facilitate operations improvements to enhance efficiency and effectiveness of the unit.

·         Monitors staffing, scheduling and attendance/tardy occurrences.  Bases care and decisions for Assessment, Planning, Implementation and Evaluation on the Nursing Process.

·         Assist with formalizing departmental goals and plans.

·         Assists with performance improvement and project management.

COMMUNICATION

·         Assure that there is accurate, timely communication of patient status/needs among members of the health care team.

·         Maintain collaborative relationships with other departments.

·         Assist associates in conflict resolution, investigates concerns regarding care issues, unresolved conflict and collaborates with the TL to determine a course of action.

·         Demonstrate effective verbal/written communication and conflict resolution.

SAFETY

·         Identify and reports/addresses situations of risk within the unit.

·         Monitor performance and processes to assure that practice is consistent with safety principles, OSHA guidelines, Infection Control guidelines, and hospital policies/procedures.

·         Assures equipment is functional and meets organizational requirements and that prompt action is taken.

GUEST RELATIONS/PATIENT RIGHTS

·         Conduct interactions with patients, visitors, physicians, volunteers, other associates, and the public in a manner consistent with the intent of the hospital's mission, vision and values.

·         Assures that care is delivered in a compassionate, non-judgmental manner that respects the rights of the individual, physicians, and colleagues to privacy, dignity, respect, and confidentiality at all times.

·         Staff interacts with patient/families in a professional and compassionate manner.

·         Monitors/analyzes patient satisfaction and recommends improvements.

·         Act as a role model in patient advocacy and effective conflict resolution strategies.

EXPECTED BEHAVIORS: As stated in "Patients First Behavioral Commitment" Professional Behavior Positive Attitude / Demeanor Respect Teamwork Accountability Communication Dedication to Excellence Leadership.

CERTIFICATION/LICENSE:  Cardio-Pulmonary Resuscitation (CPR); Registered Nurse (RN)

ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:  Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: ACLS PALS TNCC CEN Preferred Five year’s emergency nursing experience. Prior Nursing Management experience preferred.