Emergency Department Services Assistant

Job Summary: Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Observes Environmental Safety Standards.
• Maintains standards of professional behavior established to enhance quality of service.
• Demonstrates competencies in use of KPDS/OPAS mainframe.
• Demonstrates competence in registration protocols.
• Provides nurse/physician and clerical support.
• Provides bedside flow.
• Provides discharge services.
• Provides telephone triage.
• Communicates verbally in a clear and concise manner.
• Demonstrates professional maturity in all interactions with patients and staff.
• Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours.

Additional Responsibilities:

• Works as a key member of the ED team, under the direction of the nursing and physician staff.
• Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride.
• Demonstrate compliance in all above 4 areas. Examples:
• Make a positive first impression.
• Protect patient privacy and confidentiality.
• Assume ownership.
• Resolve conflict.
• Show respect.
• Maintain your environment.
• Support your team.
• Assume other activities and responsibilities from time to time as directed.