Emergency Dispatcher

Emergency Dispatcher

Salary

$34.88 - $47.15 Hourly

Location

MATCOM, AK

Job Type

Full-Time

Job Number

FY2027-00025

Department

MATCOM Dispatch Center

Opening Date

10/01/2026

Closing Date

10/18/2026 5:00 PM Alaska

FLSA

Non-Exempt

Bargaining Unit

WPDEA

• Description
• Benefits
• Questions

Job Summary

Coordinate both emergency and non-emergency public safety response in order to protect life and property.

Essential Duties

• Effectively communicate with people by giving information, directions and instructions via telephone and radio.
• Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multi-channel radio equipment as prescribed by policy and procedure.
• Using highly technical equipment, develop the ability to dispatch resources in accordance with the Department's Standard Operating Procedures.
• Monitor mutual aid data and radio channels.
• Correctly determine department responses for varying Police/Fire/EMS emergency situations
• Provide accurate contact with and deployment of department personnel and equipment to maintain continuous situational awareness
• Prioritize actions during multiple response scenarios requiring division of attention.
• Undergo a periodic audit/review of information queries
• Document each action and response from both emergency and non-emergency request for service utilizing the computer aided dispatch system as well as required logs and forms.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and overtime coverage.

Knowlege, Skills and Abilities

• This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.
• Ability to type at a net speed of 50 words per minute.
• Ability to operate a computer terminal.
• Ability to understand and operate a basic computer program functions such as file, save, recovery and search.
• Know how to route printing jobs to different printers.
• Understand and use capabilities of e-mail.
• Be able to memorize hot key functions.
• Maintain a high level of competency in case file management.
• Accurately track and submit documents to/from agencies and personnel.
• Correct recording of information to/from case files to database.
• Be able to read, comprehend and communicate legal and non-legal documents such as driving records, criminal histories, citations, domestic violence paperwork, no-code death advisements, and warrants.
• Maintain strict confidentiality of all calls, conversations, and written materials.
• Ability to provide geographical detail within service areas.
• Prepare and maintain numerous logs, files, report forms, statistical data and correspondence using correct English, spelling, punctuation, and grammar.
• Ability to learn, within a reasonable period of training, the operation of dispatch communication equipment.

Experience, Education Certificates, and Licenses

• High School diploma or GED equivalent required.
• Two years of work experience involving a substantial amount of public contact and office clerical duties.
• Must pass an extensive background investigation, audiological examination, and pre-employment drug testing.
• Emergency Services, Computer, Public Safety Communications, or Military related experience is desired.
• Applicants will be tested to determine experience, skill level, and abilities.
• Telecommunications experience is desired.
• Within one (1) year of appointment, attend and satisfactorily complete an approved supervised training course.
• Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN).
• Qualify and pass all initial and yearly APSIN Exams. Protection of APSIN information required by State law.
• Obtain and maintain Emergency Medical Dispatch and CPR certifications.
• Must possess a valid driver's license at time of application and be able to operate a motor vehicle.
• Must provide a current (within 30 days of request) driving record from the state in which driver's license is held.
• Must obtain a valid State of Alaska Driver's License with satisfactory driving record at time of hire.

Please read the below information carefully. This applies to your application submission.

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

At time of application, applicants are requested to submit if applicable:

• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.
• Three (3) professional references, two of which must be from a current or former supervisor (not applicable for internal positions).
• Reference requests are automatically sent upon submission of your application for certain positions.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

EEO STATEMENT

The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.

DRUG-FREE WORKPLACE POLICY

In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 - 1308.15 is prohibited in any workplace of the city.

Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword/User/ResetPassword.

• The City of Wasilla offers a robust benefit package for employees. In addition to retirement, health and life insurance, and paid leave, employees may elect supplemental benefits through payroll deduction.

• Health insurance is provided through Blue Cross Blue Shield. The city pays the majority of the monthly premium, with employees contributing $36.40 per month for coverage. The plan includes medical, dental, vision, prescription drug, disability, and other benefits for employees and eligible dependents. The plan deductible is $300 for individual coverage and $600 for family coverage. The annual out-of-pocket maximum is $2,300 for individual coverage and $4,600 for family coverage. Click here to see the summary plan description booklet: F12-02-SPD-2020-With-Inserts-as-of-08.23.23.pdf (engineerstrust.com).

• Important: There is a one-month gap between the month an employee becomes eligible and the month coverage begins. Health insurance coverage does not begin the month immediately following the employee's hire date.

For example, regardless of the date an employee is hired in July, health insurance coverage will begin September 1. An employee hired on July 1, July 15, or July 31 will have the same coverage effective date of September 1. Therefore, an employee hired in July will not have health insurance coverage beginning August 1.

• 24/7 Telemedicine via SwiftMD. These visits are covered in full and are not subject to the annual deductible or coinsurance provisions of the plan.

• 11 paid holidays: New Years Day, President's Day, Seward's Day, Memorial Day, Independence Day, Labor Day, Alaska Day, Veteran's Day, Thanksgiving and the day after, and Christmas Day.

• 2 Floating holidays awarded annually

• 4 days of bereavement leave

• Incentive pay of 2.5% for a completed associates degree or a 5% pay incentive for a completed bachelors degree

• Advanced certification pay of $100.00 per pay period

• $1,250 physical fitness incentive pay upon successful completion of fitness test awarded annually

• Uniform allowance and take-home vehicle (up to 30 road miles) for police officers

• 12 hours per month of paid time off for all employees up to 3 years of service. After 3 years, 18 hours/month of PTO, and after 8 years of service, employees qualify for 22 hours of PTO per month.

• Wellness Leave - Receive two weeks of additional PTO starting with the completion of 10 years of service. Additional PTO provided upon completion of every additional five years of service.

• PTO cash outs

• Longevity Pay for continuous service in the department. Complete 10-14 years, $2,000/year; complete 15-19 years, $4,000/year; complete 20 + years, $6,000/year.

• Retirement is provided through the State of Alaska PERS (Public Employees Retirement System). Participation in PERS is mandatory and the current contribution rate is 8% of gross wages. The City of Wasilla matches 5% of employee contributions for Tier IV employees. Employees will become fully vested after 5 years of PERS employment.

• State of Alaska Supplemental Benefit System (SBS) annuity plan is provided in lieu of Federal Social Security (deductions for Medicare will still be required). Participation in this program is mandatory. The current employee contribution is 6.13% of gross wages and is matched by the city. Information can be found here: http://doa.alaska.gov/drb.

• Life insurance is provided through Symetra Life Insurance Company at no cost to eligible employees. Employees receive $50,000 in life insurance coverage. Eligible dependents are also covered, with $2,000 in life insurance for an eligible spouse and $1,000 for each eligible child.

• Coverage begins on the first day of the month following 30 days of continuous employment. This is a portable policy, allowing employees to continue coverage after separation from employment by assuming responsibility for the premium payments.

The Employee Assistance Program (EAP) is free to employees and their entire household. The EAP includes valuable work/life balance tools ranging from fitness and nutrition, counseling sessions, and legal services. MagellanHealth.com/member 1-800-478-2812.

Supplemental benefits are available through payroll deduction from AFLAC, MetLife, Mission Square, New York Life, Colonial, and Symetra

01

Do you already have any basic emergency telecommunications courses, such as APCO Telecommunicator I, IAED, ETC, or similar? Please list all that apply below.

02

Do you possess a valid State of Alaska Drivers License or are you able to obtain one by the date of hire if selected?

• Yes
• No

03

Do you have a background in Emergency Services, Computer, Public Safety Communications, or military related experience? (Preferred)

• Yes
• No

04

Do you have a high school diploma or GED equivalent?

• Yes
• No

05

Are you able to pass a background check that will qualify for APSIN security clearance?

• Yes
• No

06

Are you able to qualify and pass all initial and yearly APSIN exams? Note: Protection of APSIN information required by state law.

• Yes
• No

07

Do you currently possess Emergency Medical Dispatch (EMD) Certification?

• Yes
• No

08

Do you currently possess Emergency Fire Dispatch (EFD) Certification?

• Yes
• No

09

Do you currently possess Emergency Telecommunicator (ETC) Certification?

• Yes
• No

10

Do you have at least two years of work experience involving a substantial amount of public contact and office clerical duties?

• Yes
• No

Required Question

Employer City of Wasilla

Address 290 E Herning Ave

Wasilla, Alaska, 99654

Phone 907-373-9035

Website http://www.cityofwasilla.gov