Emergency Response Lead

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

ServiceMaster Restoration Services is seeking an experienced Emergency Response Lead to respond to emergency property damage situations including storm damage, fire damage, vandalism, and vehicle impacts. This position is responsible for roof tarping, emergency board-ups, water extraction, and securing damaged residential properties to prevent further loss.

The ideal candidate is highly dependable, comfortable working at heights, experienced with roofing or construction, and able to work independently in emergency situations while maintaining professionalism with homeowners.

Key Responsibilities

• Respond to emergency service calls for roof tarping, board-ups, water extraction, and property securement
• Install emergency roof tarps to prevent additional water intrusion
• Perform water extraction and initial emergency mitigation services when needed
• Board up windows, doors, garage openings, and structural openings
• Assess damaged structures and determine safest temporary stabilization methods
• Load, transport, and install required materials and equipment
• Maintain emergency response vehicle inventory including tarps, plywood, lumber, fasteners, ladders, extraction equipment, and tools
• Document job conditions with photos and communicate findings to management
• Identify opportunities for additional mitigation or reconstruction services
• Assist with demolition or mitigation when needed
• Follow all safety protocols including ladder, roof, and fall-protection requirements
• Participate in rotating after-hours emergency response schedule

Qualifications

• Valid driver's license with clean driving record
• 3+ years of roofing, construction, restoration, or related field experience preferred
• Ability to safely lift 100+ pounds
• Comfortable working on ladders, steep roofs, and elevated surfaces
• Experience using construction tools including saws, drills, and fastening equipment
• Ability to work in various weather conditions including heat, rain, and cold
• Strong problem-solving skills and ability to work independently
• Excellent communication and customer service skills

Preferred Qualifications

• Roofing experience
• Restoration industry experience
• OSHA 10 or safety training
• Leadership or crew lead experience

Work Schedule

• Standard schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Participation in after-hours emergency on-call rotation required
• Must be able to respond to emergency calls within 30 minutes to 2 hours
• Candidate should reside in or near Marietta, Georgia

Compensation

• Hourly pay based on experience
• After-hours on-call compensation
• Overtime opportunities
• Company vehicle/equipment provided for emergency response duties

Compensation: $15.00 - $20.00 per hour

Build a Career That Matters at ServiceMaster Restoration Services - Marietta, GA

At ServiceMaster Restoration Services, we're more than just a restoration company - we're a team of people who care. Whether it's a flooded home, a fire-damaged business, or a mold-contaminated property, our mission is clear: Restore peace of mind and help people rebuild after disaster strikes.

Based in Marietta, Georgia, we serve homeowners and businesses across the Metro Atlanta area with fast, reliable, and compassionate restoration services. We specialize in:

• Water damage mitigation
• Fire and smoke restoration
• Mold remediation
• Emergency response and structural drying
• Content cleaning and pack-out services
• Construction Services

We are proud to be a trusted name in the community - and none of it would be possible without our team. Our employees are the heart of what we do.

Why Choose a Career With Us?

We know that great people are the foundation of great service. That's why we invest in our team - from training and mentorship to competitive pay and long-term career paths.

Make a Real Impact

Join a purpose-driven industry where your work helps families and businesses recover from life's unexpected disasters. Every job you do makes a difference in someone's life.

Grow Your Skills

We offer on-the-job training, IICRC certification support, and clear advancement opportunities for technicians, project managers, estimators, and team leads. Whether you're just starting out or looking to grow, we'll help you get there.

Work With a Supportive Team

At ServiceMaster, you'll be surrounded by professionals who take pride in their work and care about each other. We believe in teamwork, communication, and a positive work environment.

Earn Competitive Pay & Benefits

Your hard work should be rewarded. We offer competitive hourly and salaried compensation, plus potential benefits such as:

• Paid training & certification support
• Flexible scheduling options
• Overtime opportunities
• Career advancement pathways
• Company apparel, tools, and equipment provided

Be Part of a Resilient Industry

Restoration is an essential service - and it's not going away. Our industry is recession-resistant and constantly growing, offering long-term job security and demand.

Who We're Looking For

We're looking for individuals who are:

• Reliable and hardworking
• Comfortable working in challenging environments (damaged homes, water/fire cleanup, etc.)
• Detail-oriented and safety-conscious
• Team players with a customer-first mindset
• Willing to learn and grow professionally

Prior experience in construction, restoration, mitigation, or cleaning is a plus - but not required. We'll train the right people who have the drive and attitude to succeed.

Ready to Join the Team?

If youre passionate about helping others, working with your hands, and growing in a meaningful career - we want to meet you.

Call Us Today: 770-937-0470

Serving Marietta & the Greater Atlanta Area

Apply Online: smrestorationservices.com

ServiceMaster Restoration Services is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.