Emergency Roadside Service Technician

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off 

This position begins in a trainee role, with advancement to a full position upon successful completion of the training program.

Job Responsibilities

30% Safety: Exhibit EMS safety priority (Employee Safety First, Member Safety, Service Safety) while driving and providing on scene procedural excellence in adherence to all related technical processes, safety training, and SOG requirements.

20% Battery Sales: Meet established and communicated standards for failed and overall conversions. Remain up to date on all Club Assist and internal training and sales techniques.

20% Member Satisfaction / Quality: Provide exceptional Member experience through safe and industry leading auto repair and light recovery solutions. Meet established and communicated standards for overall Member satisfaction, driver satisfaction, and service-related damages.  

15% Operational Compliance:  Meet established and communicated expectations pertaining to core operational responsibilities including but not limited to: Full system testing, productivity, Fleet focus items, etc.. Provide basic automotive solutions to members.  Participate in recurrent training to remain the undisputed leader in roadside assistance (ULRA).

10% Policy Compliance: Meet established and communicated standards outlined in the associate handbook and Fleet SOG, including but not limited to: Core Values, Code of Conduct, Ready to work, meal period, vehicle security, etc.. Remain current with new and/or updated Club/Fleet policies and protocols.

5% Wipers / Other Misc. Sales: Promote other club products and services such as Approved Auto Repair, Insurance, Travel, and Credit Card Programs. Meet established and communicated expectations related to wiper sales.

Job Specific Requirements

• Valid NYS driver’s license with at least 1-year licensed driving experience.  
• Ability to pass a non-DOT physical.
• Must meet requirements for annual physical and background check. 
• Basic knowledge of automotive tools of the trade.
• Ability to use electronic navigation and/or map to locate members in a safe manner.
• Ability to operate service vehicles; contends with heavy traffic, hazardous road conditions, accidents, etc.
• Must be able to work outside with all types of inclement weather.
• Exhibit a high degree of professionalism at all times (e.g., wearing a uniform, presenting a neat appearance to customers, maintaining a clean vehicle, demonstrate a positive demeanor).
• Remain productive while at work and seek other duties when call volume permits.
• Utilize reference material relating to towing and service of vehicles, i.e. AAA Towing & Service Manual and AAA Lockout Manual.
• Ability to work a variety of shifts to cover a 24/7 operation and work mandatory overtime as business needs dictate.

Physical Requirements

• Must be able to sit or stand for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist
• Must be able to lift, carry, push, pull a maximum over 75 pounds
• Must be able to differentiate between colors
• Must be able to wear standard personal protective equipment such as safety glasses, hearing protection and steel toed shoes
• Ability to perform frequent strenuous physical activities including extensive standing, walking, and bending

Starting Pay Rate: $20.10/hr

This position does not offer visa sponsorship now or in the future.