Emergency Room Patient Access Representative - NIGHTS

Job Summary

Emergency Room Patient Access Representative

HiredFirst

Contract, Full-time

In-Office | Claremore, OK, United States

The Opportunity

Emergency Room Patient Access Representative

Responsibilities

• Assist in emergency situations with calm and efficiency.

• Facilitate patient check-in and registration efficiently.

• Verify insurance information and eligibility promptly.

• Coordinate with medical staff for patient admission processes.

• Maintain accurate patient records and documentation.

• Handle patient inquiries and provide information courteously.

• Monitor and report on patient access metrics regularly.

• Ensure compliance with hospital policies and procedures.

• Utilize technology to streamline patient access operations.

Experience/Qualifications

• Demonstrate ability to focus in emergency situations.

• Facilitate patient check-in and registration processes.

• Prepare and maintain admission/discharge paperwork; ensure HIPAA compliance.

• Promptly verify insurance information and eligibility.

• Maintain accurate and up-to-date patient records.

• Handle calls, billing inquiries, and maintain organized patient records.

• Handle patient inquiries courteously and provide accurate information.

• Manage follow-ups and referrals; optimize calendar to minimize wait times.

• Collaborate with team to enhance patient access processes.

Required Skills

• Education: High school diploma or GED (clerical/administrative experience preferred)

• Communication: Strong verbal/written communication skills

• Interpersonal: Empathy and patience to assist distressed patients

• Organization: Accuracy in managing records, schedules, and billing

• Technical: Familiarity with medical software and EHR systems

• Detail-Oriented: Ensure accuracy and regulatory compliance