Emergency Services Advocate

Purpose:

Both the Energy Services Advocate and Senior Energy Services Advocate work under general supervision, provides crisis utility payment assistance to clients without heat or facing disconnection and those in need of bulk fuel or firewood in the winter. Provides crisis utility payment assistance to clients meeting the eligibility criteria for summer cooling. Processes applications submitted by mail or online for non-emergency utility assistance following program requirements and guidelines. Meets with clients by phone, electronic means and in person. Meeting with clients may occur from a permanent, crisis or roaming location. Routinely makes referrals to all agency programs and services. The job may have a focus on serving older adults (Senior Services) or working with residents in need of bilingual services (Bilingual Services).