Emergency Services Representative

National Fuel Gas Co

Buffalo, NY

JOB DETAILS
SALARY
SKILLS
Administrative Skills, Air Quality, Collective Bargaining, Communication Skills, Community Relations, Corporate Social Responsibility, Customer Support/Service, Data Collection, Data Entry, Detail Oriented, Emergency Services, Employee Benefits, High School Diploma, Investor Relations, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Office Equipment, Oil and Gas, Organizational Skills, Reporting Skills, Safety/Work Safety, Telephone Skills
LOCATION
Buffalo, NY
POSTED
1 day ago

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Who We Are Corporate Responsibility Careers Community Investor Relations News Safety & Gas Emergencies

Who We Are

An Integrated Energy Company

The Way We Work

History

Corporate Leadership Team

Board Of Directors

Location and Phone Information

Corporate Responsibility

Responsibility Overview

A Message from President & CEO Our Core Values The Way We Work History Safety Environment Air Quality and Emissions People and Community Reports and Resources

Governance

Governance and Ethical Conduct Trade Groups and Organizations Code of Vendor Conduct

Careers

Why Work at National Fuel

Work at National Fuel Faces of Fuel Employee Benefits

Careers

Current Openings FAQs

Employees and Retirees

Employee Retiree Resources

Community

Community Overview

Foundation

Grant Applications

Who We Are

An Integrated Energy Company

The Way We Work

History

Corporate Leadership Team

Board Of Directors

Location and Phone Information

Corporate Responsibility

Responsibility Overview

A Message from President & CEO Our Core Values The Way We Work History Safety Environment Air Quality and Emissions People and Community Reports and Resources

Governance

Governance and Ethical Conduct Trade Groups and Organizations Code of Vendor Conduct

Careers

Why Work at National Fuel

Work at National Fuel Faces of Fuel Employee Benefits

Careers

Current Openings FAQs

Employees and Retirees

Employee Retiree Resources

Community

Community Overview

Foundation

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Please reference position Emergency Services Representative in the subject line of email.

Email - jobs@natfuel.com

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Emergency Services Representative

Buffalo, NY

National Fuel is currently seeking Emergency Services Representative for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

  • Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role
  • Responding to customer calls regarding gas emergencies
  • General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment
  • Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays.

Candidates MUST be available to work ALL of the following schedules:

  • 7:30 a.m. - 4:00 p.m.
  • 1:30 p.m. - 9:30 p.m.
  • 11:30 a.m. - 7:30 p.m.
  • 4:00 p.m. - 12:00 a.m.
  • 12:00 p.m. - 8:00 p.m.
  • Midnight - 8:00 a.m.

This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent
  • Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required
  • Strong Microsoft Office (Word and Excel) skills

PREFERRED QUALIFICATIONS:

  • Emergency services background
  • Experience in a phone center or customer service environment

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS:

This is a position within the Company's collective bargaining unit with a starting hourly rate of pay of $27.45, after 6 months $29.26/hr, and 1 year $32.30/hr.

National Fuel offers a comprehensive benefits package including the following:

  • Medical and Prescription Drug Coverage · Parental Leave for Mothers and Fathers · Dental Coverage · Tuition Reimbursement · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation, Company Holidays & Sick Time · Charitable Giving Programs

HOW TO APPLY:

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by July 8, 2026. Attachments with a .docm extension will not be accepted.

Please reference position #26-056NY - Emergency Services Rep in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That's why we're committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

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2026 National Fuel Gas Company

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National Fuel Gas Co