Emergency Telecommunicator

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County of McLean; IL

Emergency Telecommunicator

MetCom

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Department

MetCom

Location

MetCom

Position Type

FT Employee

Salary

Requisition

137897

Open Date

08/11/2026

Close Date

Description

Public Safety Telecommunicator/First Responder

Starting Salary: $26.1488/hr. ($54,389.50 annually)

Shift differential for 2nd and 3rd shift

Metcom 9-1-1 Dispatch Center is a multi-jurisdictional emergency communications center located in Bloomington, IL serving the McLean County Sheriff's Department, Town of Normal Police and Fire/EMS, along with multiple rural police and fire/EMS agencies.

General Overview:

The primary function of a Telecommunicator (TC) is to answer emergency and non-emergency calls for assistance and information. Metcom Telecommunicators must work varied hours, including night, weekend and/or holiday shifts in a 24-hour operational setting. The existing 40-hour work week is structured around an 8-hour shift, which is determined by coverage requirements, and is accompanied by two combined days off. Shifts begin at 7:00a.m., 3:00p.m., and 11:00p.m. and are determined through bi-annual shift bidding based on seniority.

Thank you for your interest in joining our team. Please note that we will review all applications thoroughly and will reach out directly to candidates selected for the next steps. We kindly request that you refrain from contacting us regarding the status of your application.

Benefits

• Proven career path
• Medical, Dental and Vision Insurance
• Medical Member Rewards Program
• Health Savings Account (HSA)
• Flex Spending Account (FSA)
• Dependent Spending Account (DSA)
• Supplemental Insurance: Life, Critical Illness and Accident
• County provided Life Insurance for employee ($20,000)
• Illinois Municipal Retirement Fund (IMRF Pension)
• Paid time off: vacation days, personal days, sick days, holidays
• Paid overtime & Comp time available
• Identity Protection (Life Lock)
• Charitable Giving
• Employee Assistance Program

Essential Duties and responsibilities include but are not limited to:

• Must evaluate and process requests for emergency and non-emergency service in a prompt, courteous, and efficient manner using computers, multi-line telephone, radio, and 911 systems.
• Coordinate emergency response by dispatching police, fire/EMS, and other services, prioritizing calls, entering data into a CAD system, monitoring responder status, and documenting call details.
• Remain calm under pressure while managing multiple tasks efficiently and accurately during high-stress emergency situations.
• Gather vital information from distressed or challenging callers to accurately determine the nature and location of emergencies, ensuring an effective and timely response.
• Provide timely and effective assistance to citizens and partner agencies, ensuring every interaction upholds the highest standards of public service.
• Follow policies, procedures, directives, and orders.
• Be familiar with county/city addressing, ability to read a map, and utilize location software.
• Monitor and operate various communications systems, including computer-aided dispatch system (CAD), record management system (RMS), telephone, and radio.
• Activate alerting systems for Fire/EMS agencies.
• Accept and relay all messages from the scene of an incident.
• Test communications equipment to ensure serviceability and report all malfunctions.
• Utilize various law enforcement computer systems to access and disseminate information legally.
• Provide pre-arrival and post-dispatch instructions to callers by utilizing Emergency Medical and Emergency Fire Dispatch protocols.
• Maintain contact with the callers, document incidents accurately, and ensure appropriate assistance based on the urgency and nature of the situation.
• Maintain activity logs, codes, warrants, and other files for entry into the appropriate computer systems.
• Maintain confidentiality of sensitive information.

Knowledge, Skills and Abilities:

• Knowledge of public safety communications equipment and dispatch operations preferred but not required
• Proficiency in operating computer aided dispatch (CAD) systems and other related technology
• Strong oral and written communication skills
• Ability to remain calm and focused under pressure
• Active listening and problem-solving skills
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Ability to establish and maintain effective working relationships with superiors, officials, departments, other government entities, and the public

Qualifications:

• Applicants must possess a high school diploma or GED
• Must be 18 years of age at time of hire
• Must possess a valid photo ID or IL driver's license
• Applicants must be able to accurately type at least 35 wpm
• Applicants must pass a background investigation, pre-employment drug screening, and hearing test

Certifications and Licenses:

Qualified candidates must be able to obtain and maintain the following certifications and licenses.

• APCO Public Safety Telecommunicator (PST)
• Law Enforcement Agency Data System Certification (LEADS)
• IAED Priority Dispatch Emergency Medical Certification (EMD)
• IAED Priority Dispatch Emergency Fire Dispatch Certification (EFD)
• Illinois Department of Public Health EMD state license

How to Apply

Click "Apply" at the bottom of this post.

• If applying through a third party job board, please fill out an application via McLean County Government's Job Board located at https://www.mcleancountyil.gov/2068/Jobs

Confidentiality of your application is maintained upon request.

McLean County Government is proud to be an Equal Opportunity Employer.

Exempt : No

Type : FT Employee

Department : MetCom

Location : 10

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