Employee Assistance Program Advisor

JOB RESPONSIBILITIES

• Provide bilingual in-person, telephonic and email assistance to employees and their family members
• Research information, resources and referrals for employees and their family members
• Provide presentations regarding the EAP program and other work/life topics
• Continually promote the EAP program throughout the organization
• Develop and maintain relationships with business units
• Conduct occasional site visits and hospital visits
• Maintain case records in a Case Management System (CMS)
• Collaborate with departments on projects and initiatives related to employee well-being
• Be accessible to management by phone and/or email for critical incident consult and response 24 hours per day, 7 days per week (including holidays)
• Maintain confidentiality and be trustworthy
• Operate with ecumenical sensitivity, have an open-mind and be empathetic
• Exhibit professionalism and compassion in their daily work within the corporate environment
• Have the ability to connect with people from various backgrounds
• Be a calming presence in stressful situations

Company Name: Zachry

Job Title: Employee Assistance Program Advisor (Bilingual)

Department: Employee Care & Outreach

Location: San Antonio, TX

POSITION SUMMARY

Zachry is seeking an Employee Assistance Program Advisor (Bilingual) for our home office in San Antonio, TX. The EAP Advisor will support the Zachry employee community by providing resources and referrals. The EAP Advisor does not provide direct clinical care.