What You’ll Do / Your Impact

Client Partnership & Service Excellence

• Partner with clients to deliver employee benefits programs that align with organizational goals and workforce needs
• Serve as the primary relationship manager for assigned clients building strong relationships with HR leadership and executive stakeholders
• Provide proactive guidance on plan design compliance requirements and vendor management strategies
• Facilitate client meetings including mid year reviews renewal discussions and wellness strategy sessions
• Respond to employee and client inquiries with clear accurate and timely information across all aspects of benefits programs

Operational & Compliance Excellence

• Administer benefits programs including renewals enrollments plan changes and client lifecycle activities
• Independently manage and coordinate the annual renewal process ensuring all deliverables and timelines are met
• Maintain accurate documentation and client records across systems including benefit plan details correspondence and reporting
• Ensure compliance with regulatory requirements including ACA COBRA HIPAA and other applicable laws
• Collaborate with carriers internal teams and third party administrators to support program accuracy and efficient implementation
• Support RFP processes carrier negotiations and benefit program comparisons for client decision making

Growth & Retention

• Support new business initiatives by participating in prospect meetings and contributing to employee benefits strategy discussions
• Identify opportunities to enhance client relationships through improved service delivery and expanded coverage solutions
• Partner with leadership consultants and sales teams to support renewal planning retention and account growth
• Contribute to expanding the client portfolio through cross sell opportunities and relationship development

What You Bring

Required

• Two plus years of experience in employee benefits account management client service or consulting environment
• Strong client service skills with experience managing multiple client accounts or programs
• Knowledge of benefits programs including medical dental vision and ancillary offerings
• Understanding of compliance requirements and industry best practices including ACA COBRA and HIPAA
• Excellent communication collaboration and organizational skills
• Ability to manage multiple priorities and maintain a high level of accuracy and responsiveness

Preferred

• Bachelor’s degree in business or related field or equivalent professional experience
• Experience with self funded fully insured and level funded benefit plans
• Active Life and Health insurance license or ability to obtain
• Strong analytical skills and ability to interpret benefits data and plan options

Core Competencies

• Attention to detail and organizational skills to manage multiple initiatives
• Problem solving and critical thinking to navigate complex benefits issues
• Ability to operate in a fast paced environment while managing client expectations
• Strong communication and relationship management skills
• Collaborative mindset to work effectively with cross functional teams