Communication Skills, Compensation and Benefits, Customer Experience, Customer Satisfaction, Customer Support/Service, Dental Insurance, Employee Benefits, Follow Through, Health Insurance, Organizational Skills, Relationship Management, Sales Management, Service Delivery, Staff Training, Training/Teaching, Vision Plan
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Overview:
We’re looking for a relationship-driven Employee Benefits Client Manager to support and grow a portfolio of employer groups. This role is ideal for someone who enjoys being front-facing with clients, building trust, and acting as a go-to resource for all things benefits.
You’ll work closely with business owners and their teams to guide them through renewals, open enrollment, and ongoing benefits support. While organization and follow-through are important, this role is centered around communication, responsiveness, and delivering a strong client experience.
If you enjoy building long-term relationships and being a trusted advisor to your clients, this could be a great fit.
What You’ll Do:
- Serve as the primary point of contact for a portfolio of employee benefits clients
- Build strong relationships with business owners and key decision-makers
- Lead renewal conversations and present plan options in a clear, consultative way
- Support clients through open enrollment and employee education
- Assist employees with benefit questions, coverage details, and claims concerns
- Coordinate with internal team members and carriers to ensure smooth service delivery
- Identify opportunities to enhance coverage and improve client outcomes
- Maintain consistent communication and follow-up to ensure client satisfaction
What We’re Looking For:
- Active Life/Health license (or ability to obtain quickly)
- Experience in employee benefits or group insurance
- Strong communication skills with a client-first mindset
- Comfortable leading conversations and presenting options to clients
- Organized and able to manage multiple relationships at once
- Proactive, responsive, and solution-oriented
- Experience with Employee Navigator preferred
This is a remote position.
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Suess Insurance Services