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Employee Benefits National Operations Leader

Alera Group

Chicago, Illinois

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JOB DETAILS
SKILLS
Accounting, Brokerage, Business Administration, Business Model, Business Operations, Business Services, Business Transformation, Communication Skills, Compensation and Benefits, Consulting, Continuous Improvement, Cross-Functional, Customer Support/Service, Decision Support, Employee Benefits, Finance, Financial Services, Human Resources, Leadership, Matrix Management, Mergers and Acquisitions, Microsoft Excel, Microsoft Office, Operational Measurement, Operational Strategy, Performance Management, Performance Metrics, Policy Implementation, Process Improvement, Service Delivery, Talent Management, Team Player, Willing to Travel
LOCATION
Chicago, Illinois
POSTED
7 days ago
OVERVIEW

Employee Benefits National Operations Leader
Remote | National role with travel as needed
Why This Role Matters
At Alera Group, we help businesses navigate complexity with confidence. Our Employee Benefits teams deliver strategic solutions that support organizations and their people. We're hiring an Employee Benefits National Operations Leader (EBNOL) to shape the future of how we deliver Employee Benefits services across our national platform.

This role sits at the center of strategy, operations, and transformation-driving consistency, scalability, and operational excellence across regions while improving client service delivery and supporting profitable growth.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.
What to Expect
  • Executive-level visibility and partnership across the organization
  • Opportunity to lead enterprise-wide transformation initiatives with measurable business impact
  • Competitive compensation and comprehensive benefits package
  • Medical, dental, vision, life, and disability coverage
  • 401(k) with company support
  • Generous paid time off and flexible work arrangements based on business needs
  • Travel as needed to support national alignment and strategic priorities
Why Alera Group
Meaningful Impact: Your work directly shapes how we serve clients and scale our business, improving service delivery and operational excellence across the entire Employee Benefits platform.

Growth & Learning: You'll lead high-visibility initiatives, influence enterprise strategy, and expand your leadership impact across one of the fastest-growing organizations in the industry.

Collaborative Culture: We work together across regions, functions, and leadership teams to drive the best outcomes-building trust, alignment, and shared success along the way.

If you're ready to lead at scale, drive transformation, and shape the future of Employee Benefits operations, we'd love to connect.

RESPONSIBILITIES

What You'll DoStrategy & Operational Leadership
  • Partner with regional and office leadership to develop and execute national Employee Benefits operational strategies
  • Drive consistency across service delivery models, workflows, and operating standards across regions
  • Establish and implement operational policies, practices, and standards that support performance and scalability
Enterprise Transformation & Change Leadership
  • Serve as the central Employee Benefits leader within enterprise Business Transformation initiatives
  • Translate enterprise strategy into practical, scalable operating models across the business
  • Lead and support large-scale operational transformation and organizational change efforts
Process Optimization & Technology Enablement
  • Identify and implement process improvements, systems, and technologies that improve efficiency and client outcomes
  • Leverage operational insights and reporting to support decision-making and continuous improvement
  • Partner across teams to align tools, systems, and workflows with business priorities
Performance Management & Cross-Functional Collaboration
  • Establish and monitor KPIs to measure operational effectiveness and identify improvement opportunities
  • Drive accountability for national growth, EBITDA, and service excellence goals
  • Support M&A integration, talent development, and employee engagement across the Employee Benefits organization
QUALIFICATIONS

What You BringRequired
  • Bachelor's degree in Business Administration, Finance, Accounting, Human Resources, or related field
  • Extensive experience in employee benefits brokerage, consulting, insurance carrier, or financial services
  • Proven track record of operational leadership and driving business performance
  • Experience leading large-scale transformation initiatives and organizational change
  • Strong leadership and communication skills across highly matrixed organizations
  • Advanced proficiency in Microsoft Office Suite, including strong Excel skills
  • Experience using technology and reporting tools

About the Company

A

Alera Group

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