Employee Contract Receptionist 2026-01410

Employee Contract Receptionist 2026-01410

Salary

$18.99 Hourly

Location

Cheyenne, WY

Job Type

Contract Full-time

Job Number

2026-01410

Department

Department of Workforce Services

Division

Employment & Training - Cheyenne

Opening Date

06/01/2026

Closing Date

6/15/2026 11:59 PM Mountain

FLSA

Determined by Position

Job Classification

ATAW99

• Description
• Benefits
• Questions

Description and Functions

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services, Division of Workers Compensation, is committed to providing a continuum of services to our customers, including support for successful re-employment. This position plays a vital role in advancing return-to-work objectives while serving as a key point of contact for customers. Through professional and courteous front-desk interactions, this position helps establish a foundation for exceptional customer service and fosters positive relationships with injured workers, employers, healthcare providers, and the public.

Human Resource Contact: kelly.gayer@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing the appropriate staff member.
• Performs various functions for staff and administration.
• Explains Division policy, procedures, and practices regarding general non-case-specific requests for information.
• Directs customers to appropriate claims analysts for case-specific information.
• Monitors and maintains fax machines/copiers and office printers.
• Distributes printed material appropriately.
• Performs troubleshooting and determines the need for professional technical assistance.
• Receives, date-stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary.
• Processes outgoing correspondence for mail or FedEx.
• Responsible for the disposal of confidential printed information.
• Researches and retrieves information from case files using computer Coresuite and imaging systems.
• Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
• Responsible for file reproduction for the appellate process and researching and resolving record requests from other entities.

Qualifications

PREFERENCES/AGENCY PREFERENCES:

Preference may be given to those with an Associates Degree in Business Office Communications.

Preference may be given to those with 2-4 years of progressive work experience in Business Office Communications.

KNOWLEDGE:

• Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the Division of Workers Compensation.
• Knowledge of techniques for providing a high level of customer service.

MINIMUM QUALIFICATIONS:

None - See "Preferences"

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Specific physical demands are not required to perform the work.

NOTES:

• FLSA: Non-Exempt
• This is an at-will Employee Contract position with limited State Benefits.
• Full-time, 40-hours-per-week position.
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about https://www.e-verify.gov/, including your rights and responsibilities.
• Former State of Wyoming employees who are rehired less than 31 days after their final day in their old agency must repay all leave payouts.
• Offers of employment will be contingent upon the successful completion of a background check.

Supplemental Information

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Non Benefit Position

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associates Degree
• Associates Degree and additional coursework
• Bachelors Degree
• Bachelors Degree and additional coursework
• Masters Degree
• Masters Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03

Which of the following best describes your relevant experience with Scanning and Indexing documents.

• No relevant experience.
• Less than one year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

04

Describe your experience with Scanning and Indexing documents.

05

Which of the following best describes your relevant Customer Service Experience?

• No relevant experience.
• Less than one year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

06

Describe your Customer Service experience.

07

Which of the following best describes your relevant experience with Data Entry.

• No relevant experience.
• Less than one year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

08

Describe your experience with Data Entry.

09

Which of the following best describes your relevant experience with processing Medical documents?

• No relevant experience.
• Less than one year of relevant experience.
• One (1) to less than two (2) years of relevant experience.
• Two (2) to less than three (3) years of relevant experience.
• Three (3) or more years of relevant experience.

10

Describe your experience with processing Medical documents.

11

Do you have a valid drivers license?

• Yes
• No

12

(A) Where did you hear about this opportunity?

• Goverment jobs www.governmentjobs.com/careers/wyoming
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resourses Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

13

(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus

14

(AA) If you anwsered Other, please tell us where.

15

(AA) VETERANS PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans preference disclosure.

• Yes
• No
• I am not a veteran

16

(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veterans Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

17

(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.

• Yes
• No

Required Question

Employer State of Wyoming

Address Human Resource Contact Information located in the

General Description Section

Statewide, Wyoming, 82002

Phone 307-777-7188

Website http://agency.governmentjobs.com/wyoming/default.cfm