Employee Engagement Coordinator (THSL)

Key Responsibilities

Management Responsibilities

• Make rounds to ensure the community meets established standards; report to the department Director if corrections are needed.
• Support marketing tours as required; know the process for collecting deposits and guiding prospective residents through the discovery process.
• Assist the Wellness Director with budget oversight related to employee relations and employee recognition events.

Employee Responsibilities

• Schedule candidate interviews and conduct initial interviews for wellness and other departments when needed.
• Organize and schedule orientation and training sessions for new employees in Memory Care (MC) and Assisted Living (AL).
• Coordinate and conduct new employee orientations and in-service training for all staff.
• Manage staffing schedules and PTO; monitor for overtime issues in the wellness department.
• Provide employee coaching, validation, and observation; report performance feedback to the Wellness Director.
• Ensure new employees demonstrate competency in their assigned roles.
• Collaborate with other directors to celebrate special achievements as part of the Passion Program.
• Serve as on-call support for employee inquiries during the week and share on-call responsibilities on weekends with other management.

Medication Responsibilities

• Assist with weekly medication audits and MAR audits as needed.
• Support cycle tasks when necessary.

Customer Service & Compliance

• Provide excellent customer service to both internal and external customers.
• Ensure compliance with regulations regarding residents’ rights.
• Follow and communicate company policies and procedures.

Training & Special Projects

• Attend required training sessions as directed by your supervisor.
• Support Passion Program initiatives.
• Perform additional duties as assigned.

Travel Requirement

• Must be willing to travel as needed to support community operations and training initiatives.

Key Job Requirements

• Ability to see and hear (with or without reasonable accommodation).
• Must adhere to and promote community guidelines, policies, procedures, mission statement, values, and goals.
• Proficient in reading, writing, and speaking English; basic math skills required.
• Comfortable using telephones (including intercoms), calculators, pagers, and smartphones.
• Ability to stand for 80% of the shift and to move quickly and safely in emergencies.

Physical Requirements

• Lifting/Carrying/Manipulation:

  • Up to 10 pounds: Constantly
  • 11 to 25 pounds: Constantly
  • 26 to 50 pounds: Frequently
  • Over 50 pounds: Frequently

• Reaching/Push/Pull:

  • Up to 10 pounds: Constantly
  • 11 to 25 pounds: Constantly
  • 26 to 50 pounds: Occasionally
  • Over 50 pounds: Occasionally

• Above Shoulder Height: Frequently

• At Shoulder Height: Frequently

• Below Shoulder Height: Frequently

• Grasping: Constantly

• Handling: Constantly

• Torqueing: Occasionally

• Fingering: Occasionally

• Additional physical activities include twisting, bending, crawling, squatting, kneeling, crouching, climbing, and balancing.

• Other Considerations:

  • Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and occasionally hostile individuals.
  • May be exposed to bloodborne pathogens and other contaminants during the workday.

Why Join Civitas Senior Living?

• Become part of a dedicated, passionate team that makes a meaningful impact on residents’ lives.
• Enjoy opportunities for professional growth and development.
• Work in a supportive, inclusive environment with comprehensive benefits and a commitment to excellence.