Employee Experience \u0026 Internal Communications Specialist

Employee Experience & Internal Communications Specialist

Overview

We're looking for a versatile, employee-first communicator to join the Product & Tech Communications team and lead internal communications and engagement for our global employee community. You will own core channels (Hub, newsletters, leadership emails) and flagship moments (town halls), ensuring employees understand what's changing, why it matters, and how to engage.

This is a highly visible, internally oriented role partnering closely with senior leaders, HR/People teams, and global stakeholders to translate complex technology and business topics into clear, credible messages-and to create two-way forums for dialogue that reinforce transparency, recognition, culture, and belonging across regions and time zones.

What You'll Do

Lead employee experience communications

• Own and evolve internal channels (Hub, newsletters, leader emails, and town hall communications) to inform, engage, and connect employees

• Build and manage editorial calendars that align to business priorities, employee moments (onboarding, recognition, change), and key technology milestones

• Ensure messaging is clear, inclusive, timely, and actionable, tailored for global employees across roles, regions, and time zones

Create employee-first content and storytelling

• Write, edit, and refine high-quality internal content with a consistent voice and strong editorial standards

• Translate complex technical topics into engaging, employee-relevant stories (what's changing, why it matters, what to do next) without losing accuracy or credibility

• Strengthen narratives through structure, voice, and clarity-bringing strong judgment on tone, transparency, and employee impact

Lead town halls, leader messaging, and employee dialogue

• Lead end-to-end content development for global town halls (story arc, run-of-show, speaker scripts, slides, and key takeaways)

• Partner with senior leaders to shape clear, aligned messages-and create two-way moments (Q&A, pulse questions, follow-ups) before and after major announcements

Deliver internal campaigns and visual storytelling

• Provide creative direction and hands-on support for town hall decks, internal campaigns, and employee storytelling assets (templates, one-pagers, visuals)

• Ensure communications are visually clear, accessible, and engaging across formats and devices

• Bring a strong eye for layout, structure, and polish-reinforcing consistent voice and employee experience standards across deliverables

Partner across teams to align messages and moments

• Partner with HR/People, leaders, program owners, and internal stakeholders to align messaging, timing, and employee impact

• Serve as a trusted advisor who can recommend approaches, simplify complexity, and elevate content and experiences with empathy and good judgment

Maintain quality, consistency, and governance

• Maintain high editorial and experience standards across internal Product & Tech Communications (voice, accessibility, clarity, and accuracy)

• Drive consistency in messaging across channels and regions, using templates and review rhythms to reduce rework and improve employee understanding

Use listening and metrics to improve the employee experience

• Create feedback loops to improve employee understanding and engagement (e.g., town hall Q&A themes, pulse questions, quick surveys, stakeholder listening)

• Track performance across key channels (reach, engagement, open rates, views, participation) and share insights to improve content, cadence, and employee experience

Who You Are

You're a strategic, empathetic communicator who can navigate complexity, tight timelines, and confidential material. You bring strong editorial judgment, an eye for clear and engaging visuals, and a bias for action. You know how to create communications that build trust, enable leaders and managers, and make it easy for employees to understand priorities, ask questions, and stay connected.

Basic Qualifications:

• Bachelor's degree in a related field

• 8 years of overall experience

• 5+ years of experience in internal communications, corporate communications, or editorial content, preferably within a complex, global organization

• Proven experience owning internal channels such as intranet/Hub content, newsletters, executive emails, and large-scale presentations and events (e.g., town halls)

• Experience partnering with senior leaders to shape executive-level communications and employee-facing narratives

• Demonstrated ability to design communications that support employee engagement and adoption during change (clear calls-to-action, manager enablement, and follow-through)

• Strong creative sensibility with the ability to bring clarity and polish to both written and visual content

• Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience working with enterprise communication platforms and tools (e.g., intranet/CMS platforms, email tools, video platforms such as Kaltura; CRM tools such as Salesforce)

• Strong comfort working with data and analytics to measure communication effectiveness across channels

• Ability to track, analyze, and report on performance metrics such as engagement, reach, open rates, views, and participation

• Experience building dashboards or regular performance reports to inform strategy and decision-making

• Proven ability to turn data and insights into actionable recommendations that improve content, cadence, and storytelling