Employee Relations Associate

One of our top Aerospace client is hiring for an Employee Support role, below are the details:

\n

Job Description:

\n

Job Title: HR Employee Support Generalist

\n

Job Duration: 5 months

\n

Location: Elma, NY

\n

\n

To be considered for the HR Employee Support Generalist role, here’s what you’ll typically need to bring with you:

\n

• \n
• Typically, a bachelor’s degree in human resources, business, or a related field.
• \n
• At least one year in customer service, HR support, or a call center environment. Familiarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable.
• \n
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
• \n
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering “WOW” experiences.
• \n
• Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skills.
• \n
• Comfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to escalate issues.
• \n
• Willingness to support work hours ending at 7 PM ET on a rotating schedule.
• \n
• Must live local to the Buffalo, NY area to work onsite.
• \n

\n

\n

As an HR Employee Support Generalist, you will:

\n

• \n
• Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering “WOW” service.
• \n
• Work with established policies, procedures, and performance criteria for delivering Employee Support services.
• \n
• Demonstrate the ability to analyze calls and know when to escalate issues.
• \n
• Each team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HR.
• \n
• Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR.
• \n
• Provide support for HRMS processes and updates across the US. Continuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service delivery.
• \n
• Use Case Management System and Knowledgebase to effectively respond to employee issues.
• \n

\n

\n

EEO:

\n

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”