Company Description
At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard, Have Fun, philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the team and Raise the Bar!
Job Description
The Crew Relations Director leads the Crew Relations team for a designated division, overseeing end-to-end investigative support for Crew concerns across a multi-state, multi-unit environment. This role partners closely with divisional leaders and cross-functional stakeholders to ensure timely resolution of issues, mitigate risk, and support a positive work environment.
Your Impact and Responsibilities:
- Lead and develop a team of field-based Crew Relations leaders, overseeing performance and capability growth
- Oversee end-to-end fact-finding for all Crew-related matters within the division, ensuring timely, thorough, and appropriate resolution
- Guide resolution of high-risk cases, including EEO-based claims, discrimination, harassment, retaliation, wage and hour, and Restaurant Leader issues
- Partner closely with senior leadership to support consistent and effective Crew Relations practices
- Oversee divisional performance management processes, including guidance on disciplinary action
- Support operations leaders with senior-level performance management and complex employee issues
- Serve as the subject matter expert on applicable federal, state, and local employment laws within the division
- Identify trends and risk areas, ensuring site-specific action plans and follow-up execution
- Oversee reporting to surface trends and inform recommendations for training, communication, and updates to Crew programs, policies, and practices
- Act as the divisional representative during crisis-oriented Crew matters, leading escalation, communication, and post-incident follow-up with key partners
Travel Requirements:
Up to 5%
Qualifications
- 7+ years of direct experience providing employee relations or investigative support within a large-scale, growth-oriented Restaurant, retail, or customer-focused organization
- Demonstrated HR leadership experience supporting large hourly, non-exempt employee populations
- Experience managing complex investigations and advising leaders
- Bachelor's degree in a related field or equivalent work experience
- Proven ability to lead teams, influence stakeholders, and coach at all levels
- Ability to manage highly confidential information with discretion and timeliness
- Exceptional interpersonal, written, and verbal communication skills
- Detail-oriented, self-driven, and able to manage multiple, shifting priorities
- Proficiency in Microsoft Access, Excel, PowerPoint, Outlook, and Word, with familiarity using case management systems
Preferred Qualifications:
- SHRM certification, PHR, or SPHR
Additional Information
All your information will be kept confidential according to EEO guidelines.
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