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Employee Relations Manager

Boston Children's Hospital

Boston, MA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Automation, Business Administration, Case Management, Continuous Improvement, Cross-Functional, Data Analysis, Documentation Standards, Employee Relations, Establish Priorities, HRIS/HRMS, Healthcare, Human Resources, Knowledge Management, Leadership, Maintain Compliance, Metrics, Operations Management, People Management, Performance Management, Quality Management, Risk, Risk Analysis, Risk Management, Support Documentation, Time Management, Training Program Development, Trend Analysis
LOCATION
Boston, MA
POSTED
30+ days ago
Position Summary/ Department Summary:
Join our Employee Relations team as an Employee Relations Manager, where you will oversee our team of Employee Relations Advisors as well as serve as trusted partner to our healthcare leaders and employees across our clinical and non-clinical workforce dealing with complex Employee Relations cases.  Your role will focus on maintaining consistent standards in case documentation, analyzing data trends, and ensuring policy compliance across all processes. This role is hybrid Monday-Friday and will require 1-2 days onsite (please note that in the first 90 days of training there may be more required days onsite).

Key Responsibilities:
1.            Operational Management & Deputy Coverage
•             Manage the day-to-day operations of the Employee Relations function, ensuring timely, consistent, and high-quality case management across all ER matters.
•             Serve as a functional deputy to the Senior Director, assuming authority for ER decision-making, prioritization, presentations and escalation management when needed.
•             Maintain operational standards, service levels, and accountability mechanisms for ER Advisors.
2.            Provide executive-ready insights, recommendations, and risk assessments to senior leaders. Case Management & Advisory Leadership
•             Act as a senior subject matter expert on complex, high-risk, and sensitive employee relations matters, including investigations, performance management, terminations, and policy interpretation.
•             Guide ER Advisors in applying sound judgment, mitigating risk, and navigating nuanced employee situations.
•             Ensure high-quality documentation standards, investigative rigor, and compliance with employment law and internal policies.
•             Advise HR partners and leaders on ER strategy, approach, and decision-making.
3.            Workflow Design, Technology & Automation
•             Design, optimize, and continuously improve ER workflows to increase efficiency, consistency, and scalability.
•             Partner with HR Operations, HRIS, and Technology teams to implement and enhance case management systems, reporting tools, and workflow automation.
•             Leverage technology and AI-enabled tools (e.g., case triage, trend analysis, documentation support, knowledge management) to improve cycle time, quality, and insight generation.
Identify opportunities to standardize processes, reduce manual work and improve the employee and leader experience

Additional responsibilities: Metrics, Insights & Risk Management.  Policy, training & Program development. Cross-functional Partnership & Compliance and maintain the highest standards of confidentiality, professionalism and ethical practice.

Minimum Qualifications Education: Bachelor’s degree or equivalent experience (Human Resources, Business Administration, or a related field degree).  Masters degree preferred.

Work Experience: 10+ years of progressive HR or Employee Relations experience, including 2+ years in a people leadership role.

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About the Company

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Boston Children's Hospital

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