Employee Relations Specialist

Employee Relations Specialist
Remote- Utah only
4 month contract
Pay Rate: $20.00 - $25.00per hr.

Support employees and managers on employee relations, conflict resolution, performance management, and employee development. Provide coaching and guidance to managers on leadership and team dynamics while ensuring HR policies and practices comply with local labor laws and industry standards and remain aligned with global HR strategy.

Key Responsibilities

• Strategic Analytics & Proactive Initiatives: Autonomously identify, design, and champion analytics initiatives that optimize short- and long-term omni-channel contact center operations, financial performance, and service delivery and customer experience.
• KPI Architecture & Dashboard Strategy: Own the end-to-end design, implementation, and governance of business-critical KPIs, predictive models, and executive-level dashboards across Tableau, SQL, and internal platforms.
• End-to-End Project Leadership: Lead analytics and data infrastructure projects from initial concept through execution and rollout, coordinating across multi-departmental teams without explicit daily oversight.
• Executive Advisory: Partner closely with operations and business leaders to communicate past performance drivers, future risk forecasts, and strategic trade-offs to consistently meet or exceed service level goals.
• Advanced Data Exploration: Query and synthesize complex, multi-layered data from relational warehouses, cube databases, and raw data pipelines to answer unprompted, high-level business questions.
• Process Optimization: Identify manual reporting bottlenecks across the team and engineer automated, scalable reporting infrastructure.

Required Skills

• 3- 5 years of HR experience, including employee relations, HR operations, and partnering with leadership teams.
• Strong knowledge of regional labor laws, HR policies, and best practices.
• Demonstrated ability to manage sensitive and confidential employee matters with professionalism and discretion.
• Strong communication, coaching, problem-solving, and relationship-building skills.
• Ability to work effectively with employees and leaders at all levels.