At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
This position supports assigned clinics and departments providing general HR information to employees and leaders on all facets of HR employee relations services. This position will play a crucial role in grievances and investigations and provide employees and managers with guidance, coaching and counseling on those matters.
Supervisory Responsibilities: None / FTE: 32 hours per week
Essential Duties/Responsibilities
- Provide information to all levels of employees regarding all facets of human resources employee relations functions
- Direct employees to appropriate members of the human resources team for technical and complex support in areas of benefits, compensation and general questions
- Process, investigate, and resolve informal and formal complaints, concerns, or questions related to human resource issues and provide consultative leadership and support to all entities as appropriate
- Review disciplinary matters submitted by management and provide appropriate guidance and advice pursuant to organizational policy
- May function as HR representative and support leadership during disciplinary meetings
- Respond to case reports feedback and provides guidance to managers
- Maintains data on retention and collaborates with team members to provide information on areas to improve
- Provides monthly reports to leadership as needed
- Assist with the development of Performance Improvement Plans as necessary
- Participate in employment termination meetings as necessary
- May assist with data collection and analysis, metric development, reporting, improvement activities, and follow-up activities
- Work on a collaborative basis with managers and directors on guidance and/or resolution of employee relations issues
- Act as primary point of contact for employees and managers, providing guidance on HR policies, procedures, and best practices related to employee relations
- Maintains current knowledge of federal and state statutes relating to employment and human resource legislation
- Maintain privacy and security of all patients, employees, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only.
- Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.
- Maintain knowledge of regulatory and oversight requirements and ensure compliance
- Comply with all policies and procedures and proactively participate in the implementation of new initiatives
- Other duties as assigned
Required Skills/Abilities
- Excellent oral and written communication skills
- Effective interpersonal skills
- Solid understanding of grievance process and investigations required
- Ability to uphold the Mission, Values and Vision of DAP Health
- Ability to do math, organize and prioritize workload, work effectively and efficiently under stress
- Ability to supervise, multitask, understand and follow instructions
- Bilingual in Spanish/English preferred
Education and Experience
- Bachelor's degree in human resource management or related business degree
- Minimum three years' experience in Employee Relations or related Human Resources generalist function
- Working knowledge of multiple human resource disciplines including employee relations, performance management, employment legislation, benefits administration
- Knowledge and experience in working with advising, supporting, and mentoring leadership on employee relations matters
- HR certification preferred
Working Conditions/Physical Requirements
- This position is hybrid. The first three months of training will be fully onsite. The hybrid schedule will then require one day per week spent onsite at one of our clinics.
- Ability to lift, push and pull 30 pounds
- Operating in an office setting, requiring frequent times of sitting, standing, repetitive motion and talking
- Requires current and valid driver's license and current personal auto insurance
- Able to travel to DAP Health locations throughout San Diego and Riverside Counties