Employee Relations Specialist

We are seeking a skilled and experienced Employee Relations Specialist to join our People & Culture team in Los Angeles, CA. This role is responsible for fostering a positive, fair, and legally compliant workplace across a fast-paced, multi-site retail organization operating across the United States, Puerto Rico, Canada, and Mexico.

The Employee Relations Specialist will manage workplace investigations, support employee relations cases, and partner closely with HR leadership, Legal, and Investigations teams to ensure consistent application of company policies and employment law while mitigating organizational risk.

What You'll Do

• Manage employee relations cases from intake through resolution across Retail, Warehouse, and Support Center teams

• Conduct timely, objective, and thorough workplace investigations in partnership with Legal and internal Investigations stakeholders

• Partner with Legal and HR leadership on complex, sensitive, and high-risk employee relations matters

• Document investigation findings, case details, and recommendations in alignment with company policy and legal guidance

• Support managers with coaching on performance management, corrective action, and employee engagement

• Ensure consistent and fair application of company policies across all locations

• Maintain accurate and confidential case documentation in HR systems and case management tools

• Assist with unemployment claims responses and supporting documentation as needed

• Identify trends and partner with HR leadership to recommend proactive solutions that improve culture and reduce risk

• Ensure all employee relations practices are aligned with employment law and internal compliance standards

What We're Looking For

• 3-6 years of experience in Employee Relations, HR Generalist, or HR Operations roles

• Strong knowledge of employment law, workplace investigations, and HR best practices

• Experience in retail, warehouse/distribution, or multi-site environments strongly preferred

• Proven experience partnering with Legal teams and conducting workplace investigations

• Strong communication, documentation, and conflict-resolution skills

• Ability to manage sensitive and confidential matters with discretion and professionalism

• Strong analytical thinking and problem-solving skills

• Experience with HRIS systems and case management tools preferred