Major Entertainment Company
Los Gatos, CA
Hybrid 1-2 days onsite
Flexible onsite schedule, but within commuting distance to the Los Gatos office for meetings.
This is parental coverage for someone who will be out 6 months, supporting the Engineering team.
The contractor will be working with 1 other Generalist who supports the same team.
The CFTE will be HR facing, and the contractor will be focused on more transactional duties such as processing I-9's, basic benefit questions, unemployment claims, etc.
This role will coincide with open enrollment, so we are looking for individuals who have experience supporting this as well. They will be hosting "office hours " for open enrollment and must understand the questions.
(Contract) Employee Services Generalist
Role Overview
The Employee Services team optimizes HR operations to enhance the employee experience and support global scaling.
By managing operational support, we enable our Talent partners to focus on strategic initiatives and core business deliverables.
The team is looking for a (Contract) Employee Services Generalist to support an upcoming leave of absence.
Responsibilities
HR Service Delivery: Manage complex/escalated HR inquiries (e.g., benefits, payroll, leaves, stock options) and support key employee lifecycle events, including onboarding, exits, and international transfers.
Process Optimization & Documentation: Design, build, and stabilize HR process frameworks. Create and maintain work instructions, job aids, and playbooks to support efficient service delivery and Tier 2 documentation.
Cross-Functional Collaboration: Partner with the Global Talent Operations Centers (GTOC) and internal teams (e.g., Payroll, Benefits, Mobility, Talent Acquisition) to standardize services, improve knowledge management, and align on ways of working.
Project Management & Compliance: Lead or participate in theme-based projects and ensure adherence to varying regional compliance requirements. Data-Driven Improvement: Analyze data and metrics to evaluate existing processes, generate actionable insights, and drive continuous improvement efforts. Qualifications: 3-4+ years in HR Ops or similar with a strong grasp of employment and labor laws.
Data-driven mindset with analytical skills to translate data into impactful insights and recommendations.
Proven track record in project management, Agile methodologies, and implementing scalable process improvements.
Exceptional interpersonal and negotiation skills for aligning with partner teams in fast-paced environments.
Skilled in simplifying complex concepts and educating others on new or enhanced services.
Proficient in creating user-friendly work instructions, job aids, and maintaining detailed documentation.
Ability to solve complex problems and apply processes effectively to unique scenarios.
Bachelor's degree in HR, Business, or a related field (or equivalent work experience). Relevant HR certifications are a plus