Employee Services Representative

Employee Services Representative

Salary

$38,967.25 - $41,053.71 Annually

Location

Taylorsville Campus, UT

Job Type

Non Exempt Staff Full Time

Job Number

202501015

Division

Business Services

Department

People & Workplace Culture

Opening Date

08/07/2026

Closing Date

8/17/2026 11:59 PM Mountain

FLSA

Non-Exempt

• Description
• Benefits

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

The Employee Services Representative in People & Workplace Culture serves as the first point of contact for PWC, providing Tier 1 support, managing intake, and routing inquiries to appropriate functional areas. Ensure consistent, responsive, and professional experience for all employees.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Essential Duties & Responsibilities

Front-Line Support (Tier 1 Resolution)

• Respond to walk-in, phone, and email inquiries

• Resolve routine questions related to:

• Benefits (basic)

• Employment processes

• General HR policies

• Use established FAQs and guidance

Intake & Case Documentation

• Log all requests into intake system
• Capture required details accurately
• Assign category and priority level
• Maintain accurate case documentation and status updates

Routing & Coordination

• Route requests to appropriate PWC units

• Distinguish between:

• Transactional requests (process-driven)

• Consultation needs (specialist/manager-level)

• Follow up on misrouted or delayed requests

Employee Guidance & Navigation

• Help employees understand where to go and what to expect
• Provide clear next steps and timelines
• Reduce confusion across PWC services

Administrative & Operational Support

• Maintain documentation
• Support tracking and reporting processes

Other duties as assigned

Knowledge, Skills & Abilities

• Develop positive working relationships with staff, collaborative partners and customers.
• Demonstrate commitment to customer orientation and excellence through professional actions and behaviors.
• Ability to communicate via oral, written, and electronic media with various populations in an educational environment.
• Demonstrate respect for others through personal actions and behavior.
• Resolve conflicts in a timely, constructive, and respectful manner.
• Exhibit a commitment to continuous quality and process improvement.
• Have strong organization skills.
• Practice punctuality.
• Safeguard highly sensitive and confidential information.
• Knowledge of technology including computer software programs, presentation technology, and Web-based systems (including MS Word, Excel, Access, Power Point, Google Docs, Spreadsheets, Internet).
• Knowledge of documentation needed to hire international students/employees.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum qualifications

• High School Diploma
• 2-5 years of customer-facing or administrative experience
• Strong communication and organizational skills

Preferred Qualifications

Associate's degree

SLCC Information

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

• More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
• Find our Total Compensation Estimator here:

https://i.slcc.edu/culture/hr/calc.aspx

Employer Salt Lake Community College (UT)

Address 4600 South Redwood Road

Salt Lake City, Utah, 84123